When you had no limit or a year, having 320 hours of storage mattered. If the max of keeping a program is 60 days, I figure having more than 20-40 hours is enough. Unless you are at home not doing anything, seeing 20 hours of stored TV would take a lot in a month if you have a busy life. Who really is going to use up 160 hours per month of PVR time? Not many.
It's also a bit frustrating that there wasn't more of a grace period for those who have hundreds of hours of things. That seems like poor customer relations.
When you are busy and don't have time to watch the shows when they are on is exactly why we need more time. It's not about the amount of storage, it is the amount of time to be able to watch it on your own schedule. I have shows that may take me months to get through because of a lack of time, and some that my husband and I watch when we are able to sit down together. Sometimes we don't finish the last episode of the season and the next season is slated to commence.
Bell is not moving forward, it is regressing into the distant past. That does not make the consumer feel confident in their ability to keep up with consumer demand and the future of consuming content.
Last night our PVR storage went from 96% to 26%. It feels like a thief broke into our home and stole 233 Blurays. We switched to Bell in 2023 strictly because of the PVR storage capacity (cloud is/was wonderful) and their mobile App. My call to Bell support resulted in them saying "you should feel lucky because it was supposed to be cut in May", and "feel lucky that I am not the only one who lost their recordings". I feel violated, and after that call felt like Bell does not care about its customers and will stop at nothing at enticing the public to switch to them under contract then pull the rug out less than a year later. In less than 10 months our monthly cost has increased $27 and now taking away hundreds of PVR hours that we pay for under contract is the same as a cost increase and an underhanded one in reality. Breach of contract? somehow I feel Bell has the fine print to get themselves out of it. Support tells me I was sent an email about this PVR change, I was not, not 'directly' with that subject nor a phone call. The warning of this cut I just found on our monthly bill from march or april that has an ASTERISK noting the change. This is not adequate communication nor warning for a such an egregious cut in service (losing 305 days of recordings). My family travels and we gather to watch recordings. The reply from Bell to say 'check out our On Demand' is garbage, we only keep recordings over 60 usually for what is NOT available On Demand. This is a back-handed cost cutting poorly communicated significant cut in service, and unless Bell does something to rectify this other than claiming 'check out on demand' a service we already have and pay for, then I will spend the rest of my life fighting for causes much more important than Television but also throw in the cause to advise the public to never trust Bell for anything. I think of the fine summer day last year when Bell rep showed up at my door to sell me on switching to Bell. 10 months later, with 14 months left under contract, it appears to me that perhaps Bell's business model is nothing but corporate greed and a fundamental lack of respect for its current and prospective customers. Bait and switch, or buyer beware, either way we are no longer a satisfied customer.
So lately Bell Reps are running around the neighborhood with some very good sign-up deals. Much better then I have now, but I'm still within my 2 year contract and can't get this. I'm only getting increased monthly costs, additional to my sign-up deal. And as we've found out since our last contract, we have had a lot taken away from our contract - 365 day PVC storage, reduced to 60 days... a 600% reduction! I hope these salespersons are telling the new potential customers what they're really going to get, or not get. I would just be happy if my storage capacity was limited - and not the timeframe! I think most would?
I have been making sure all of my neighbours…and even people I don’t know, about what bell has been doing to their customers. They aren’t in any hurry to change. So very disappointed with this company.
06-07-202409:36 AM - last edited on 06-07-202410:04 AM by BellDRock
In case others haven't said this or experienced this, Bell literally deleted 100% of my mom's recordings, and their explanation to her was that because she had 320 hours of recordings, they deleted ALL of her recordings, regardless of how long a program had been recorded. I didn't believe this could be possible but when I went to her place to check, her entire PVR had been wiped. She is now very angry that she switched from Rogers to Bell, and feels that she has been lied to and that Bell has breached their contract with her. It is one thing to have contractual terms that allow changes at Bell's whim, but when such a fundamental aspect of a service is taken away.
Just found all my recordings recorded in February and March disappeared, even few of them had been downloaded to the phone through the app. Someone said, once you downloaded the recording to the mobile device, you can keep it after 60 days. That's TOTALLY NOT TRUE!! Disappointed about Bell's service. Unfortunately, I need to wait the contract to expire for another 1.5 year. Absolutely, I will go at the time.
Giga Hub with Internet, TV and Home Phone, use Orbi Mesh WiFi and Giga Hub WiFi
Hi there. I also had a contract, but my contract was prior to this limitation change. So technically, Bell is breaking the contract. Prior to this change we all had on contract a 365 days PVR, and NOT 60 days. I contacted Bell and they remove the 2 year contract binding from my account and gave me a huge discount. Now I am looking for a better TV, Internet and Phone provider.
Kudos to bell, for charging me more, giving me less and lowering their costs. 60 days is useless considering it used to be infinite. This should at least be a year.
To everyone else here, don't waste your time on on-demand, it's junk. The search is garbage and it's slow and often crashes, like every application ever written by Bell.
