Satellite HD Receiver Guide program timing is off

[Gatty]

When I press the guide it is not accurate to the timing of the shows  e.g. its 4:30 pm and it shows a show that starts at 5:00 pm on the channel

[Eddie Match]

I have a 6500 receiver that’s doing that same thing every evening at 7:50 until 8:00 (possibly other times as well but not sure).  I then get a message stating that I’m not authorized to view the program  & miss the end of it. Very frustrating!

[Eddie Match]

This is affecting both of my receivers.  Example: At 7:45 the guide shows the 8:00 programs in the 7:30 time slots & no 7:30 programming is shown.  Specifically, on Channel 1202, I get a "Not Authorized to View" message pop up at around 7:45 & then cannot view the end of the current program current program since the guide has jumped ahead to 8:00 programs - Very Frustrated!

[BellPatricia]

Hey there @Eddie Match & @Gatty 

Thank you for reaching out to the Bell community 🙂

We'd like to dig into this and get a bit more information from each of you so I have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Nash211]

My 9400 is doing the exact same thing as well.( Guide times are off ) You can do a guide flush, helps for a bit but happens again. Plus I am still having issues with if you are on the guide and select a channel it takes you to the timer page pops up you have to manually exit the guide and select/enter the channel you want to watch

[Kara]

This is going to be hard to explain. If I look at the guide at 7:50 it doesn’t show the program that is on at the moment. It shows the program that is on in 10 minutes but it is stretched back. So if the show that’s on at 8:00 is an hour long, it now shows that it starts at 7:30 so the show appears to be 1.5 hours long. If I want to click on the Chanel it won’t let me because the guide is wrong and it’s asking me to auto tune the Chanel at 8:00 so I have to individually scroll one Chanel at a time until I get to the Chanel that I want. I hope this makes sense. This is on all the receivers not just one. 

[WelshTerrier]

Good Day.

In order to assist you further, can you please provide us with some further details?

1. Are you on Bell Fibe TV, Fibe TV App or Bell Satellite?
2. Is this a recent or one time occurrence?
3. Do you have a modem? If so, which model?
4. You mentioned that the problem is common to all receivers. Please provide us with model number of your receivers.
5. Would this coincide with any weather conditions that you might be experiencing?
6. Have you tried to do any troubleshooting? 

To troubleshoot Fibe TV issues, start by:

1. Are there any error messages on your modem?
2. Unplug the modem, wait 30 seconds, and plug it back in.
3. Run Bell's Virtual Repair Tool can automatically detect and fix many common issues. 
4. Have you tried to unplug each receiver, wait 30 seconds, and plug it back in

Bell TV: troubleshooting tools, virtual repair tool and support etc.

Support: Receiver and Remote Control - Bell Fibe TV

Bell Satellite TV Customer Service and Support

If after reviewing the above & you are still experiencing TV viewing issues, please contact Bell Customer Service Tech Support: Fibe TV:  1 866 797-8686   Satellite TV: 1 888 759-3474

Let us know & we will do our best to work with you.

Take care.

[BellPatricia]

Hi there @Nash211 & @Kara 

Thanks for reaching out to the Bell community 🙂

We can certainly review this further, and I have sent you a private message to discuss. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia - Community Moderator

[FloraGary]

My TSN channel guide times do not correlate to match start and stop times major tennis competitions are a good example

[BellNick]

Hi there @FloraGary 
Thank you for your post.
Are you able to share which receiver model you have?
Are any other channels impacted or just TSN?
Are you able to share how far off the start and stop times are?
Looking forward to hearing back.

[Sleepless]

Why is it when I go to the guide section, it only shows programs scheduled one hour ahead. 

[WelshTerrier]

Good Day & Welcome.

It is somewhat difficult to assist you with the limited information that you have provided. In order answer your question, we need for you to provide us with with some further details.

1. Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV.
2. Are you connected to your Bell TV home network?
3. Have you rebooted your receiver or device recently? If not, please do a full power off & on. If you are using a receiver, unplug it from the power source, wait 30 seconds, then plug it back in to the power source.
4. Which receiver or device are you using to view Bell TV? Bell Fibe TV box, PVR, receiver, Bell Streamer, Tablet, mobile device, computer, another streaming device such as a Firestick, etc.
5. Are you using the Fibe TV app?
6. Have you checked out any of the Bell Support Tutorial for Fibe  TV? Bell Fibe TV Cust. Service and Support

Let us know.

Take care.

[WallyDee]

I have the same issue. I have Bell Satellite and just installed a new 6500 HD receiver hooked up to my TV. After activating the receiver and synchronizing the channels the actual time and guide were one hour off. I've done the hard reboot by unplugging the receiver and still have the same issue with the guide showing one hour ahead of the actual time.  I don't have a Bell TV home Network. Just satellite hooded up directly to TV. 

[Lisa66]

• My satellite guide time is off, it is 1 hour ahead of actual time. How to I fix? 
  
  

[Sleepless]

I just got off online chat with a bell representative. He sent a report to tech support. They should contact me within 24 hours to resolve the problem. He also gave me a phone number to call if I don't hear from them. We'll see.