Satellite TV: Image for some channels is zoomed in on my screen

[Paddie]

We have channels that do not fit properly on our tv screen, this started happening about a month ago. We thought it was our tv. We have check our other tv and the channels are fine.. we have the model 9400 receiver. Has anyone one else have this issue and how to fix it.

thank you

[dks]

Thank you for your question. Are the HD channels not fitting properly or the SD channels? Is it just a few or all channels?  It might be a setting on your TV called aspect ratio. On many TV remotes the setting is controlled by a button called Display. You can try cycling through the display settings to see if that returns your picture. Try that and let us know if it works.   

[Paddie]

It’s both the SD and HDchannels and I have checked the aspect ratio.As I said previous it is only on the tv that has the 9400 satellite. The other tv has an older receiver and it works fine. It only seems to global tv on both.

[BellPatricia]

Hi @Paddie,

Thank you for reaching out to the Bell Community. 

Can you please clarify which stations that is happening on (name & channel number)?

@BellPatricia 

[Paddie]

Hi, it is global tv on 240 and global on 899 Cksa 238, weather network 80 & 505 HD 1212,1211.these are some of the ones that we have noticed.

[BellPatricia]

Thanks for sharing @Paddie 

Can you also let us know what the resolution of your TV is?

@BellPatricia 

[Paddie]

sure resolution is

[Paddie]

The bottom is what I’m talking about.

[BellPatricia]

Hey there @Paddie,

I don't see the TVs resolution info in your photo. 

@BellPatricia 

[Paddie]

Hi Patricia, this is all that’s on the tv

[Paddie]

[BellPatricia]

Hey there @Paddie, 

We hope you are having a nice evening 🙂

Can you use the 16X9 setting and test to see if the image is still zoomed in?

Also, are you using the HDMI cable supplied by Bell or a different one?

Looking forward to your reply,

@BellPatricia 

[Lotus23]

We also have this issue.  We had been able to view all channels correctly for years using the "Wide Fit" display setting on our Bell 6500 satellite box and Samsung TV.  This changed a month ago. 

All our channels are SD.  In early Nov/24 channels 243, 244, 500, 503, 505, 510 abruptly "zoomed in" on their own, and now no longer display correctly on the Wide Fit TV setting.  Heads, Sidebars, and top & bottom screen banner texts are cut off.  Other channels remain fine.

We have tried all available display option on our TV.  These are Wide Fit, 4:3, Screen Fit, and 16:9.   Changing from Wide Screen to 4:3 or Screen Fit significantly distorts or reduces channels to an effective display size of 30" on a 40" TV.   Oddly, the 16:9 display corrects the "zoom in" problem on channels 243, 244, 500, 503, 505, 510,  but it does not display correctly for any others.

As a final note, anything viewed using an external source (Apple TV box, BlueRay player) always displays correctly.

Details:

Bell Receiver 6500.  HDMI Cable as supplied by Bell.  New cable made no difference.

TV Type: Samsung Model #UN40D5003BF.  Type # UN40D5003. Model Code UN40D5003BFXZC.  Version # FB03

Any advice beyond what has already been tried to correct this is appreciated.

[BellPatricia · Accepted solution]

Hey everyone 🙂

I've been able to check into this a bit more. 

We are in the process of upgrading equipment for the satellite platform which is upgrading everything to HD (even those with the SD channel numbers). This means that if you previously had the channel zoomed in to make the SD fill the screen then you will need to remove that setting for each station to ensure the new HD format fits properly. You can adjust that display settings on the remote using the * format button at the bottom left of the remote.

Please let the Community know if you have any more questions.

@BellPatricia 

[RankInFile]

I’m having the same issues with the same equipment as reported. I am not finding your explanation sufficient to solve the problem. Please provide more specific instructions. Thank you.