Satellite TV - Manage your recordings with the Fibe TV app

[pleverm]

Not all receivers are listed when I go to Settings > My Receivers

Confirmed that the receiver is connected to the internet and on-line
(menu > 6 > 1 > 4(connectivity) > 2(Broadband setup) > 1(network setup)

Ip address present
Connection Status: Connected online

but the receiver is not listed in the My Receivers tab (one of my other receivers is listed)

Have tried on multiple computers and devices with the same results.

Any help would be greatly appreciated.

Thanks,
Pete

[BellPatricia]

Hey @pleverm, thanks for your post, and welcome to the Bell Community 🙂

Are you having any trouble using the receiver/which receiver is missing from Settings? Is this newly installed equipment, or one that you've had for a while? Also, have you been able to view the equipment in Settings in the past? 

- Patricia

[pleverm]

Hi Patricia,

Thanks for your prompt response.

The receiver is functioning properly. No problems whatsoever.

It is a 9242 receiver. The one that is currently listed is a 9241 in our living room. Both receivers are hard wired to a router and both show they are connected and status as "online". But only the 9241 is listed.

Both receivers have been in service for years. But it is only recently that I'm try to take advantage of watching the recorded shows on my laptop. Therefore it is the first time as seeing the receiver listed.

Thanks again.

Pete

[pleverm]

Hi @BellPatricia,

Here's a screen shot of what I'm seeing (picture's worth a 1000 words right?)

[BellPatricia]

Hi there @pleverm, thanks for your reply 🙂

Perhaps the receiver simply needs to be paired to the App so you can see it. Check out How to pair a receiver in the Fibe TV appand let the Community know how everything goes.

- Patricia

[pleverm]

Hi @BellPatricia,

Thanks so much for the link. I didn't know the receivers had to be paired. Just one problem.... my app on the android phone does not provide the option to "pair" the receiver as shown in the instructions 😞

There is no "my parings" tab in the settings.

I'm using the Bell Fibe TV app version 10.0.5.48648. Is there a newer version?

Thanks again Patricia

[BellPatricia]

Good morning @pleverm.

Do you see the option if you click on the Settings gear on the top right hand side of the screen? 

- Patricia

[pleverm]

Good morning @BellPatricia 
Thanks for all your help on this issue, I do appreciate the prompt responses.

No I don't see that option. Here's a screen shot from my android phone...

[BellPatricia]

You are very welcome, @pleverm. Thank you for sharing this screenshot 🙂

Do you see an option to Pair when you select My Receivers?

Keep me posted.

- Patricia

[pleverm]

Hi @BellPatricia ,

Unfortunately, no. 😞

Here's what I see....
(the 9242 receiver is not listed)

Thx,
Pete

[BellPatricia]

Thanks so much for all of the steps you've taken @pleverm.

We want to look into this further, and have send you a private message so we can gather more details.  Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Madturtle]

My 9241 receiver used to show on the fiberTV app and I could access my recordings when away from home.

Now the app shows the receiver but says it is offline.  I can neither access my recordings or set up a recording.

I have no trouble viewing live programming or on demand.

When I go into settings on the 9241 pvr it says it is online. I can access crave and other online services from the pvr.

What do I need to do with the receiver or app to once again access my recordings.

[BellAntgio · Accepted solution]

Hey there @Madturtle, 

Welcome to the Community and thanks for your post. 

One thing you can try is to remove and re-pair your receiver(s) within the app. Check out How to pair a receiver in the Fibe TV appand let us know if successful.

[pleverm]

HI @BellPatricia ,
I'm still troubleshooting why the 9242 receiver does not appear online. From my home network, I've connected it directly to the ISP router. It does obtain an IP address, just as it does from behind the firewall, but still does not appear under the list of receivers. My 9241 does appear after resetting the network connection through the menu 6 > 1 > 4 > 2. It remains listed for a few hours then shows offline, even though the receiver is still active.

To troubleshoot the home network, could you tell me what ports and protocol the receivers use please?

Thanks,
Pete

[BellPatricia · Accepted solution]

Hi everyone 🙂

We wanted to follow up and clarify that the option to manage your recordings via the Fibe TV app is not available with the 9242 receiver. Satellite TV customers can manage their recordings through the Fibe TV app with their 9241, 9400 or 9500 PVR (while plugged in and connected to the Internet).

For more information please check out our article What is Fibe TV app and how do I use it? under Using the app to manage recordings.

Let the Community know if you have any other questions.

Have a great day!

- Patricia