Some channels in my subscription are not working

[Disappted]

I have noticed that since November 2023 the a la carte 10 channels and others supposedly included in the TV package do not play when watching TV. I modified the selections and waited a month to see if it was just an issue with refreshing the changes. However, the issue persists. The number of channels that don't play is high enough to justify canceling the a la carte as the cost of this service has gone up this month but the quality remains disappointing. I have not found a solution for either the defective a la carte or included channels.

Secondly, is there a way to have only the working and included channels listed on the guide versus wasting time going back and forth between all the non-working channels and working channels to find something to watch? There are far more non-working channels. Even having a change in the color of the bands or some form of indicator would be helpful when scrolling through the guide. The use of the services would increase if it was more accessible to navigate the guide and if it was customized to what services are being paid for - and ensuring they worked too.

[AlexS]

1. Welcome to the family. https://forum.bell.ca/t5/My-account/Can-t-change-channel-line-up/m-p/9757#M983

2. If you don't have an apple device, set up a favorite list on your DVR and any one of your other devices, on the app or website.

[Nash211]

What channels are missing or not working? Curious because I have a la carte I think mine are all working.

[AlexS]

I think OP meant the modifications don't take effect. I have alc 5 and seems all options listed are available. Waiting a month for one change is crazy! I assume the DVR was rebooted or fibe TV was restarted during this period.

Channels are gradually pulled out for whatever reasons throughout. Last year I remember there were 160+ alc channels in QC, but now it's only 157. Several channels were pulled because of the war between Quebecor and Bell, Paramount Network was shut down and probably there were other reasons too. If you go to digitalhomecanada there are more discussions about these incidents. But more notably for me is that quite a few international channels are also discontinued, and lots of major CTV stations in the time-shift pack no longer support Restart on the DVR.

[Jean2]

I only received 4 of 10 channels I ordered. What can I do

[BellNick]

Hi there @Jean2 
Thank you for your post and welcome to the Community.
Are you able to share what television service you subscribe to and what receiver model you have (if applicable)?
Are you able to share what channels your subscribed to and what channels you are not receiving?
When were the channels ordered?
Looking forward to hearing back.

[marlees]

I was an hour on the phone with tech support and the problem is still not solved…since yesterday I can no longer access my base channels it always says I need to subscribe.  I haven’t been with bell a month yet and so far I have spent more time with tech support than watching Tv…

[BellPatricia · Accepted solution]

Hi there @marlees 

Thank you for reaching out to the Bell Community 🙂

We wanted to check in and see if you are still having trouble. 

If you are, please share which channels you are not able to access. How are you trying to watch them (on your TV receiver, or the Bell Fibe TV app)?

Which troubleshooting steps have you tried so far with Tech support? It may sound simple, but often a reboot of your equipment can help resolve channel issues. 

Keep us posted, the Community is here for you if you still need help.

@BellPatricia 

[Happy0]

I have lost all but a few channels. I have synced and restarted receiver. What next?

[BellNick]

Hi there @Happy  
Thank you for your post and welcome to the Community.
Are you able to share which television service you subscribe to?
Can you share which receiver model you have?
Are you able to share some of the stations that you notice you're missing and have you checked your programming line-up to ensure they are included in your programming?
Looking forward to hearing back.