TV standby mode after 4 hours

jooyeonhan
Bell Employee

I use Fibe TV and it's in standby mode every 4 hours unless I change channel. Is there a way to set longer time?

I am a Bell employee and a customer. My views on the Community Forum are my own and may not be the views of Bell or any of its affiliates.
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Gonzo
Contributor

I have the very same issue.  The user should be able to disable this feature altogether.  If Bell eq’t cannot meet energy consumption’s W/o putting the eq’t in STBY then why the customer should  have to pay watching or listening to a blank screen… Actually this feature is detrimental to any plasma or OLED TV TYPE as it increase the likelihood  to get screen burn-in. Is Bell  going to pay to replace my TV as a result of burn-in that they are the root cause of the problem. I watch/listen to the TV FROM my office.  Every time it goes in STBY, I have to interrupt my work, find that slippery remote to re-activate the programming.  Furthermore due to a recent SW update, depressing any button does not return the Tv to its programming.  Now it goes back to the guide at a random time within the schedule, , could be yesterday, tomorrow or any time within the day… you have to go home, select guide and then it will resync to the time of the day.  Once the guide is resync, reselect the channel you have been watching.  A 4-step button depress just to get back where you were before… Who thought within their engineer department  that is was  a nice interface/ human engineering feature… very disruptive to the enjoyment of watching the tv.. 

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome to the Bell Community Forum.

This is more than likely not the solution to the question you have raised.

There is no option or setting built into the equipment that will allow you to extend the standby time for Fibe TV.

There is no time limit setting on the Fibe TV App to extend usage. The standby timer is not a setting that can be adjusted or changed on Fibe TV.

The equipment was engineered & designed this way to prevent TV screen burn in.

If your question is in reference to Bell Satellite, you can extend the inactivity standby time from 4- 8 hours if you have a Whole Home PVR 9500 / Whole Home receiver 7500 / HD receiver 6500 or an earlier model 9400, etc.

Bell Satellite TV Inactivity Standby feature

How to make changes to the Bell Satellite TV Inactivity Standby feature (bell.ca)

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

For the Fibe TV app, what equipment has been engineered?  It's a piece of software that should easily be updated to allow the end user to manage its use as they see fit.

electronicsguy
Contributor

I am also miffed about this limitation/bug. When I called Bell they said that I would have to upgrade to the latest devices to get the Menu/Preferences menu where you can change the inactivity timeout to max at 8 hours instead of 4. (I don't know whether there is an "indefinite" setting). But I am no longer paying a monthly "fee" for my current devices, while upgrading to the new devices would cost me a whopping $30/month!!!!!!! That's crazy.

So I was thinking of other options:

- if you have a programmable remote, you may be able to set a scheduled action on the remote to get it to change the channel up then down at a specific time interval. But that would take too much work to setup.

- if you have a laptop, connect it to the HDMI input of your TV, and browse to tv.bell.ca. Make sure your laptop's sleep setting for your display is set to 'never'. At the tv.bell.ca app (assuming you're logged in etc) go to the channel you want and play it. As far as I can tell, the app never sleeps due to inactivity.

- if you have an ipad or iphone, or really any mobile device that can launch the bell fibetv app, just play the channel you want. The ipad won't go to sleep while a tv program is playing. You will want the device to be connected to the power source. Note that you could also cast from your mobile device to your tv if the tv supports it. E.g. Hisense TV's support AirPlay. As far as I know, there is no activity timeout for this as long as your device is streaming content in.

DonnaHA
Contributor II

Ridulous this set up is I'm really not happy about. My mom is a one key person being elderly and watches 1 channel. I have to go every time it times out and I'm beoming sorry I switched to Bell from Cogeco.

DonnaHA
Contributor II

Has anyone switched to a Fire Stick and been able to turn it off from there? 

Tried both a Chromecast and Fire Stick, neither fixes it

Good Day & Welcome to the Bell Community Forum.

Unfortunately, there is no option or setting built into the Fibe TV equipment that will allow you to extend the standby time for Fibe TV

Similarly, there is no time limit setting on the Fibe TV App to extend usage. The standby timer is not a setting that can be adjusted or changed on Fibe TV. The equipment was engineered & designed this way to prevent TV screen burn in.

You can extend the inactivity standby time from 4- 8 hours on Bell Satellite TV if you have a Whole Home PVR 9500 / Whole Home receiver 7500 / HD receiver 6500 or an earlier model 9400

Thank you for posting your question.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

DonnaHA
Contributor II

I 100% agree and the Fire Stick my installer said would stop that from happening so I got one and nope! Annoyed.