Good Day.
Turn off your TV & receivers. Try unplugging the modem. Wait 30 seconds & plug it back it. Let it start back up & connect back to Bell. This can take 5-7 minutes, Once completed, go to your PVR & unplug it. Wait 20 seconds. Plug it back in. Turn your TV on. Your PVR will turn on, then off, then on. You will see a blue Bell Logo. After 2-5 minutes the screen will go blank then back on. You will now see video no sound, a brief blank screen, then picture and sound. Your TV Guide is now updating. If everything worked as I mentioned in these steps, your problem should be solved.
If after completing these steps & you still have a problem, I would then contact Bell Fibe TV tech support at: 1 866 797 8686 . They will be able look at your modem & connections to determine next steps if any are necessary.
Let us know if you require any further assistance.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
