VIP7802 Recordings on receiver - "unable to acquire license"

[yeagerxp]

Had fibe 50 installed on Sat. the 3rd, with 2 receivers

named on receiver Living Room the other Den

can schedule recordings from both receivers

can access recordings from Den receiver, when I try to access recordings from Living Room receiver i get the following "unable to acquire license" and then "can not access content"

called bell support on this, was told they would call back within 48 hours, nothing, called them again yesterday, still nothing

this morning i switched receivers around still the same thing.

I left rogers because their internet kept dropping and the tv went out,

Now i am getting negativity from the family, i don't need it. anybody seen this before?

[kibosh]

What version do you now have and when did you receive it?  

[Gmarmy]

It is version 3.8.1088.1 and I received it Jan 12th.   

[kibosh]

Oh wow. That’s a significant jump (based on past numbering). Did they push this to you because you complained?  Hopefully we all get it soon!

[Gmarmy]

While I certainly did a lot of complaining I was told that there were other people that had come up with the same problem and they now had a fix.  I still find that a bit strange as there was the original post about this back to Sept-22 and it didn’t look like anything had been done to fix it.  While I certainly find the PVR system very lacking compared to Rogers, I am happy that I don’t have to unplug the tv box every time I want to watch a recording.  Hopefully you will get your update soon.   Maybe they just did a small rollout and are waiting to see how well it works.  

[Artwebb1986]

Hello, 

I was wondering if there was a fix yet for the invalid auth token that happens quite often when trying to watch a recording? Reboot, same thing, sometimes few hours, sometimes days later before it will actually let me watch the recording. Usually just delete it since this has been an ongoing issue since the day I got it. 

[Wakka197]

Well I hope you get this problem solved

[Wakka197]

Can you provide more details what tv you Fibe satalite . Casue then the community can help you . Casue need to know Fibe or satalite .

[Wakka197]

Well I feel your pain. I hope you get thing in working order never fun to have things happen to you 

[AdamEast]

OK so now I have one new 65 inch Sony TV for which the receiver is directly hooked up to the modem which works most of the time without rebooting anything. Samsung TV in the kitchen remote location often requires system reboot or unplug etc. That Tv not that old but not high end either - only 36 inch. Upstairs bedroom old Samsung 55 inch seems to be working fine most of time. Rebooting not that big a deal for me as it goes fairly quickly.

[Artwebb1986]

Not sure what other details are needed ? Its with the VIP 7802, thats the cloud based fibe pvr.

[kibosh]

Still anxiously awaiting this update especially if it fixes the audio stuttering. I am wondering if it’s possible to manually push the update to me @BellPatricia?

[BellPatricia]

Hi there @kibosh,

Thank you for reaching out.

We would love to take a look at this, and have sent you a quick PM to get a bit more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Wakka197]

How’s with problem get anyone out . 

[Wakka197]

very strange thing I like looking and seeing if problems solved and try to help

[atkindo]

I got this message while recording a Leaf game. I took the HDMI cable out from the back of the TV and plugged it back in and the program was there. Strange.