VIP7802 always has Dolby Vision on.

[jmacd27]

I just had Bell Fibe 1Gb internet and Fibe Tv with the new 4K Cloud PVR installed. 

I notice when you boot or reboot the Fibe box, the Dolby Vision icon will display on my LG OLED tv. If I check the video display info on my Denon receiver it indicates it is receiving a Dolby Vision signal from the Fibe Tv box. This is for every channel and causes the picture to look very contrasty due to Dolby Vision being on all the time.

I can't find a setting to turn of or control HDR settings. I have an Nividia Shield 2019 model and there are options on it to disable HDR settings. This doesn't happen when I use the Fibe TV app on the Shield.

Please advise as this will potentially over time damage an OLED tv with burn in.

Thanks.

[TheProfessor]

This is the way. Thanks for the LG fix.

[KevinF]

I've just returned to Bell and was shocked at the picture quality with Dolby Vision being on All The Time thinking it was jus me and not being able to find the off switch, I Googled this problem and found this forum. My only solution was to jus use the app and lose 4k . Could someone from Bell let us know if this is being addressed. I did call call customer support but that didn't go well since the tech support agent thought Dolby Vision was an audio thing.

[spdracer]

New Fibe customer, everything on my TCL QM8 is gorgeous except NHL Hockey in 4k on TSN and Sportsnet. Picture is very dark, ice looks glossy and shadowy regardless of picture settings. Is there any way to disable dolby vision so other picture modes can be accessed? I was very excited to get Fibe for 4k watching hockey and this has turned into a huge disappointment.

[WelshTerrier]

Good Day & Welcome

Thank you for posting your question. This a known issue with the TCL QM8 series of TVs.

You cannot disable Dolby Vision directly on the Bell VIP7802 box; it is permanently enabled. To resolve picture quality issues or to disable it, you can try to turn it off in your in your television's settings.

• E.g. Settings > Display & Sound > Picture > Adv. Settings > Motion > Motion Clarity > Turn this off

TCL support is aware of this issue. You may wish to contact TCL Support at: 1-877-300-8837 for further assistance. I have included the link to their support website: TCL Support

Please reference the suggestions provided by Reddit users below:

QM8 picture settings: overwhelmed : r/tcltvs

TCL Dolby Vision : r/tcltvs

Dolby Vision - TCL QM8 : r/4kTV

Take care.

[HockeyWatcher]

Hello All,

I stumbled on this forum and was also frustrated with the Dolby Vision enforcement on the Fibe HDMI input. 
Based on what some said here, I went to look at the input settings for my tv (qm7k). I don’t know what my HDMI cable is truthfully (1.3, 1.4, etc) but I found the colour brightness with the hockey ice on TSN terrible. This worked for me or at least made it far more bearable. From my TCL TV setting:

settings > All Settings > Channels and Inputs > External Inputs > High Frame Rate Mode

I enabled this and now HDMI 2.1 is enforced for the HDMI Advanced Standard. This enabled me to choose the standard non-Dolby Vision picture modes. 
This seemed to make the hockey colour and brightness quality better for me thankfully.

Good luck!

[WelshTerrier]

Good Day @HockeyWatcher 

Greatly appreciated! Thank you for taking the time & sharing this information with all of the Bell Forum Community members. I have passed this on to another member experiencing the same issue.

Take care.

[WelshTerrier]

Good Day @spdracer 

This fix was shared & posted by another community member. This may be of assistance to you.

"From my TCL TV setting: Go to settings > All Settings > Channels and Inputs > External Inputs > High Frame Rate Mode. Enable this and now HDMI 2.1 is enforced for the HDMI Advanced Standard. This enabled me to choose the standard non-Dolby Vision picture modes. This seemed to make the hockey colour and brightness quality better for me thankfully."

Take care.

[furiousbane]

I don't know if an update as been pushed but mine stop displaying in Dolby vision. 

I changed the HDMI compatibility mode of my tv from 2.1 to 1.4 and this has turn off Dolby vision and HDR which I thought was weird since HDMI 1.4 support HDR. The next day, I changed the setting back to auto for compatibility. I know the receiver has rebooted since I lost power last night. The Dolby vision or HDR hasn't been back. So my hypothesis is that it isn't linked to what I did but due to a receiver update.

[the_cra]

My brother's vip7802 still displays everything in Dolby Vision and looks terrible. It's running the latest OS.

I grabbed a Bell streamer (the Bell-branded Android TV box) and, after an OS update to Android 12, everything is in being displayed in HDR which makes a lot of content look terrible. I was hoping the Streamer was safe from this forced HDR mode and regret updating the OS.

If there was a way to run stock Android TV or Google TV on either or both boxes, I would be much happier.