VIP7802 poor video quality

[SGVideo]

I have 40 years in the IT industry including cabling, matrix systems and high end video distribution systems. I'm not new to this, but I'm definitely not happy.

I recently received my 3 new bell Android tv receivers. I'm less than impressed with the poor video quality. I have been working with high level bell techs and engineering but no solution yet. 

These issues show themselves when you do a comparison of sources. The reds are so far off, it washess out the rest of the picture. Tried different tv's, different receivers problem follows bell device.

Bell old 4k while home pvr= great picture

Amazon 4k fire stick running Bell app= great pic

New bell box red many shades off the mark= bad picture

Next comparison use smart tv YouTube 4k feed of COSTA RICA

I got 3 separate comparison feeds.

Smart tv, bell hdr box and Amazon. Bell looked terrible.

Bell Tech solution to adjust tv setting "WRONG" I use multiple devices and not changing settings whenever I change inputs.

Anyway, the tv's used for this testing are 2022 models 75" Samsung Frame TV and 75" Samsung QN75QN90 tv both high end tv's

Using CP24 top right red surrounding the date as part of my comparisons

Anyone finding this, can explain it or resolve it.

I gave bell 30 days or this product will be returned.

[Vij123]

I have bell fibe app in my phone and ipad. Now i got bell streamer for bell fibe tv. I have ROKU tv. I noticed when i was watching content on bell fibe app, The streaming quality was superb even during apple play it was excellent. I did not face any hd streaming issue at that time.  After I installed bell streamer, i am not getting hd streaming on fibe tv ( on roku) and also in app. ( kept at best video streaming).

I have 1.5 gb fiber internet. 
can you please clairy this?

[Sia1]

Hello

I recently noticed that the quality of the pictures in HD channels on Bell Fibe is noticeably lower than on Rogers Ignite TV. Why can't we get the same HD quality on Bell Fibe? I believe the resolution of HD channels on Bell Fibe is not really 1080p or even 1080i!

[Amsi85]

Lately the tv screen has been flickering. And then when resetting the TV this is fixed.

And now the picture quality deterioates, with blooms, weird stripes and grainy image.when streaming on netflix, prime or YouTube- all streaming platforms.

But when playing on xbox, picture quality is fine.

[Soambosu · Accepted solution]

We had this problem as well. The colours were immediately washed out when we plugged in the streamer to a different tv. We corrected it by selecting settings —> advanced settings —> display —> screen resolution —> display mode and select 4k2k-60hz 

the display was immediately corrected. 

[BellNick]

Hi there @Amsi85 
Thank you for your post and welcome to the Community.
Are you able to share which television service you subscribe to and which receiver model you have?
Is your receiver connected via ethernet or WiFi and have you tried both connection types to see if the issue persists?
Looking forward to hearing back.

[SiddiusMaximus]

Receiver model: VIP7802.  Bell Better 4K TV package.  It's not the package, it's not the HDMI cable, it's not WiFI, it's not about Ethernet.  The new android box is bad and Bell knows about it.  The old 4K receiver box did not have the picture quality issues.  I've had regular technicians and "white glove" technicians come to inspect everything, replace everything, and inspect everything again.  It's nothing to do with the setup.  It's to do with the 7802 box.  Either send an update to the box or replace the box; don't deny the issue or try to distract from the issue.  Just fix it.  Or lose customers.

[Zarb]

Just got Bell Fibe TV a week ago and have a new Samsung 65 inch mini QLED TV….I have the VIP7802 receiver and I am very unhappy with the picture quality!  Watching TSN sports and it’s like I am watching NON HD channels…Did a test with the TV and everything is good…Any ideas what it could be??? Had a technician come over and he agreed with me but told me that the signal was good…my hub is literally a few feet from the TV box and I am using the Bell supplied HDMI cable….Need help.  I am coming from Videotron and a 55 inch LCD TV and the picture quality was way better….

[BellNick]

Hi there @Zarb 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you had time to review the thread and if any suggestions worked for you?
Looking forward to hearing back.

[Frustrated customer0]

It’s been almost 3 months since Bell checked in here.

spoke to numerous techs, all blaming the new PVR box for Dolby Vision permanently on.

Will there be a Firmware update any time soon or am I going to Roger’s. ?

[SiddiusMaximus]

Hello Bell (fix this; don't deny this; don't waste our time). 

Hello posters (DO NOT post any suggestions like fix this or fix that or try this app or try this setting; t doesn't work.  It's the Android box, the end.)

Receiver model: VIP7802.  Bell Better 4K TV package.  It's not the package, it's not the HDMI cable, it's not WiFI, it's not about Ethernet.  The new android box is bad and Bell knows about it.  The old 4K receiver box did not have the picture quality issues.  I've had regular technicians and "white glove" technicians come to inspect everything, replace everything, and inspect everything again.  It's nothing to do with the setup.  It's to do with the 7802 box.  Either send an update to the box or replace the box; don't deny the issue or try to distract from the issue.  Just fix it.  Or lose customers.

[SiddiusMaximus]

Receiver model: VIP7802.  Bell Better 4K TV package.  It's not the package, it's not the HDMI cable, it's not WiFI, it's not about Ethernet.  The new android box is bad and Bell knows about it.  The old 4K receiver box did not have the picture quality issues.  I've had regular technicians and "white glove" technicians come to inspect everything, replace everything, and inspect everything again.  It's nothing to do with the setup.  It's to do with the 7802 box.  Either send an update to the box or replace the box; don't deny the issue or try to distract from the issue.  Just fix it.  Or lose customers.

[jmacd27]

I've had this Fibe PVR 7802 since September 2022. I will not be renewing with Bell solely due the the ongoing issues with this box and lack of proper acknowledgement of the issues and the same old useless suggestions of rebooting or changing cables etc.

Low quality picture. The app is better than the box.

Dolby Vision constantly on.

Sound and video sync glitching.

Guide unable to show only just your subscribed channels, not VOD or unsubscribed sports packages without having to manually have to remove them.

60 day retention of PVR recordings.

Rogers now sell their Ignite TV without the need to buy their slow internet, so that is what I'm going back to. I can get my Fibre from third party and my TV from Rogers and not have to deal with these unresolved or acknowledged issues with the Bell VIP 7802.

Shame on Bell's lack of support on these issues.

[Smith]

I'm getting a poor image from my Android box. The resolution is low (looks like 720P).

The on demand quality is very poor too.

Is there a link to file a complaint with Bell directly.

The support site is very frustrating.

[jeromeckw]

I am coming from Rogers Ignite Tv to Bell FibeTV just 4 days ago. The picture quality of Bell is 480P or 720P at best. I have talked to 3 tech over the last 3 days to try to find a solution too. They are sending me a new TV box. Lets see if there is any improvement. Otherwise, I might consider going back to Rogers Ignite TV and internet.

[Paul44]

I am in the same boat. just came over from rogers and the bell picture is terrible. I have enough history with bell to know they wont be able or care to fix the problem. I'll be switching back.