Voice Commands and Remote Not Working

[MikeV]

My Bell remote with voice commands does not work AT ALL! I have the newest model of streamer box and remote. 

I received a new box and remote to try and fix the problem..and still no luck.  I am brand new to Bell, from Rogers, and I am very disappointed.  Their voice remote works flawlessly. 

No matter what I say...there is no response.  Occasionally, if I stand right next to the box (inches away) it might pick up a word. 

Am I the only one having this problem?  My technician told me that all the boxes do not work.  Is this true? Very upsetting.  

[AlexS]

Well then it’s related to ruwido and Arris.

[AlexS]

It’s not another service. Fibe tv app can only used by paid customers. 
Not sure what dialogue you mean. Sometimes they are simply new and economic workarounds. 

[DaveH]

..well, technically the app itself is free, you need a subscription to access the content.  Not really different than any number of other premium streaming services.

I also use the FibeTV app on other hardware  (streaming boxes,  tablets, and iOS devices)

My original point was that since we are in a Bell community forum on a TV thread it's somewhat axiomatic that the conversation is about Bell's paid TV service, suggesting the use of another free service as an alternative to Bell  kind of missed the point. My issue is not with the content or the subscription - it is will the Bell provided device(s)

[AlexS]

At first: “you need a (PAID) subscription to access the content”. Then: “another free service”. Not sure who download these streaming apps without access to the content lmao. It’s very easy to change your Google or Apple accounts’ region, so I believe no people would show off this lol

Well since you use the apps why keep soooo many extra receivers? If you simply want Google Assistance integrated with Bell but no other special features needed, Bell Streamer can do it too and without ongoing rental fees. I don’t get why people would rather stick with old issues unhappily than choosing the other way to Rome hehe. If you have some issues like insominia and irritability please seek help instead of picking on specific causal wordings, cause I was just trying to offer alternatives and give some analysis on the delay to another user, not you.

[DaveH]

well, how many devices I have is irrelevant. I do have a Bell Streamer as well its ok but some of my family members dislike not having a numeric keypad.

This conversation has wandered off topic. I do mot want a debate on whether or not to have the device I was hoping for insight from others who may the same problem and how to solve it. You don't have those answers.

It appears that Bell knows its an issue and the last firmware update only made it worse. I guess I just have to wait for another update (rumoured to be in Sep)  to the firmware and hope that works

[DavidMcBeth]

With my remote when I issued a command like "tune to CTV" the system says ok switching to Ctv however the channel did not change.  I rebooted the system and the problem was corrected.....  Just not sure what caused this.

[GaryC]

I too am having this issue and it is frustrating beyond compare.  I've tried troubleshooting to no success.   Error Code 2000...  slim remote with not finish pairing.  I have volume, channel and PVR control BUT NO VOICE CONTROL!

I've tried unpairing and repairing.  No success.

It did connect once after a reboot but then I had a power outage last night and once again it doesn't work.

[BellPatricia]

Good day @GaryC,

Welcome to the Bell Community, and thanks for your post.

We recommend checking out this article Receivers & remotes to find some steps that can help you pair your Fibe TV remote to your TV. Simply scroll to the section called Using your Fibe TV Voice Remote and then select Pairing your remote with your TV, and follow each step. 

Let the Community know how everything is going.

- Patricia 

[LenW]

I am now on the 4th box.  Voice control works for an hour or two and then stops completely. Real piece of junk

rogers ignite voice control is great. No issues

[BellPatricia]

Good day @LenW,

Welcome to the Bell Community, and thank you for reaching out.

Can you share what exactly happens when the voice control stops working? Is it just a certain command that is not working, or is there any specific error message. 

Does the remote function properly otherwise?

- Patricia 

[DaveH]

I have the same problem - essentially it is the bluetooth connection which is extremely unreliable, often cannot be fixed by a reset and even then fails almost immediately.
Because the bluetooth connection is so unreliable it is also difficult to perform any firmware updates to the remote

[GaryC]

Sorry to say that does not work at all.   The remote does not connect (pair) following those steps.  I always get an Error 2000 message.

That said, I did reset the box by unplugging the power cord whereas the remote Voice Activation did work after that.   This however still does not fix the overall syncing issue, as if I still go ahead with the pairing function, I still get an Error 2000 message.  It's stupid.   Or it will start the pairing by having me use the mute button, but then I can't confirm.

There is something wrong with the box, and Bell should just PUSH a firmware update.

[BellPatricia]

Hi there @DaveH & @GaryC,

Thank you for getting back to us.

Can you please try doing a factory reset of your Voice Remote? 

Select Settings from the home screen > Scroll down to the Support section and select Remote Settings > Select Reset.
Once your remote has been reset to factory settings, the next steps will guide you through reprogramming the remote.

Keep the Community posted, and let us know how everything works out.

- Patricia

[DaveH]

I, for one, have already performed no fewer than 3 full factory resets each to no avail. Has a new software image recently been released that would improve things?

[LenW]

The equipment is junk. I am on my 4th setup to correct voice nonsense. Many calls to tech support plus escalation to sr tech. Pushed every button, rebooted every thing, unplugged and replugged. It would work for a day then stop working. This one has worked now for 3 days. Still not as good as Rogers ignite.   For some inane reason an annoying voice comes on “got it. CNN”. Why?

and btw, their bill was $30 higher than quoted and confirmed by email