Forum posts

Resolved! VIP7802 - Closed Captions not working

I received the big upgrade today and now my CC no longer work.  I have gone into settings and made sure they were turned on.   I also pressed the OK key on my remote and made sure that they were on from there.  I went in and changed the settings for ...

Gmarmy by Regular Contributor
  • 2057 Views
  • 17 replies
  • 5 likes

Resolved! Service/install cancelled with no notification??

Last Wednesday I called Bell customer service and placed an order to have satellite tv installed today, March 7th. That was all fine and dandy. Today, I decided to call Bell to ask when the technician was estimated to arrive, and I was told that my s...

RubyLumi by Contributor
  • 492 Views
  • 1 replies
  • 2 likes

Resolved! Advanced Surround Sound issue with 4K channels

If sound is set to Advanced Surround Sound instead of Surround sound the 4k channels, Netflix or Amazon Prime have no sound. Works fine on all other content including YouTube. It has never worked. I use VIP 5662 connected to Samsung tv and use Denon ...

Tvfanatic by Contributor II
  • 2498 Views
  • 7 replies
  • 4 likes

Resolved! Fibe TV App HDCP Error on Mobile Phone

The Bell Fibe TV App was working great on my Motorola RAZR+ phone for several months.  After an app update some time ago, it no longer displays any channel and instead shows the following error: "Something went wrong.  Please ensure that the TV you a...

Shawn777 by Contributor II
  • 5871 Views
  • 23 replies
  • 8 likes

Resolved! Recordings will now expire after 60 days

If I have recordings older than 365 days, (or more than 320 hours), will they all suddenly disappear? This is a drastic change that most people probably don’t know about. TV isn’t essential of course, but I still have some old stuff I’d like to watch...

Alcott by Contributor II
  • 39154 Views
  • 142 replies
  • 213 likes

Resolved! Ask to subscribe to Time Shifting for local channels

I have recently swtched from Bell satellite TV to Fibe TV with the Starter package.  I am in GTA.  I can watch CHCH local channel just fine but when I select local CTV, CTV2, or CBC.  It asks me to suscribe to Time Shifting.  This is very strange.  H...

Alex999 by Contributor
  • 449 Views
  • 1 replies
  • 1 likes

Resolved! Satellite Guide not updating

I’ve been a Bell TV customer for many years and for the very first time my guide information is not updating on any of my PVR‘s. After talking to a bell technician over a couple of days, they have found nothing wrong . I went through their troublesho...

Dans by Contributor II
  • 14679 Views
  • 21 replies
  • 9 likes