Forum posts

Unable to delete my old MyBell profile

Hi, When I try to delete my old MyBell profile that is not linked to any service, I get the following error:  Due to technical difficulties, we’re unable to delete your profile at this time. Thank you

Resolved! How to log out of MyBell profile

How to log off from My Bell to support privacy - it’s not obvious- never had trouble before. You could go to the menu on the home page to log off but now I can’t find it. This isn’t helpful when we are trying to maintain security  

PITA77 by Contributor III
  • 2467 Views
  • 11 replies
  • 16 likes

Resolved! MyBell app only shows a blue screen

My app is not loading - all I get is the blue screen. Is anyone else experiencing this? I tried reinstalling and that did nothing.

Jujubee by Contributor
  • 4567 Views
  • 24 replies
  • 17 likes

Resolved! Unable to view my bill on the My Bell App

For the last several months I have been unable to access my bill on the app. It says Your first bill is not yet available. I have had Bell for a lifetime and I can view on the website with no issue. I have ensure the app is up to date with no resolve...

Tamara by Contributor II
  • 16431 Views
  • 19 replies
  • 11 likes

Resolved! MyBell Home page is blank

On the app my Home Screen and account is blank I can’t change my email or log out

Jg1 by Contributor
  • 674 Views
  • 1 replies
  • 2 likes

Resolved! Unable to pay invoice online

I was paying my bill using my Visa card without any problem from Dec 2021 - April 2022. Since May suddenly the Bell system does not like my card and tells me there is an error.  My card works for all other utilities except Bell. I contacted (via phon...

Kuki by Contributor
  • 9114 Views
  • 31 replies
  • 15 likes

Resolved! Cannot login to MyBell app. Invalid Credentials.

The MY BELL APP won't let us long in. Just continues to say invalid credentials... even tried changing the password  Anyone have any idea on how to fix the problem. Can long on through the website. 

ODIN by Contributor
  • 4933 Views
  • 17 replies
  • 7 likes