Forum posts

Resolved! My account says i have no bill

On the my bell app it says there is no bill linked to my account and when I try to link my account it says my phone number doesn't exist. I recently changed my bill and while I set the date for it to change as october 22nd it said there was a problem...

Tartarek by • Contributor
  • 323 Views
  • 3 replies
  • 3 likes

Resolved! Unable to view my bill on the My Bell App

For the last several months I have been unable to access my bill on the app. It says Your first bill is not yet available. I have had Bell for a lifetime and I can view on the website with no issue. I have ensure the app is up to date with no resolve...

Tamara by • Contributor II
  • 18553 Views
  • 17 replies
  • 13 likes

Resolved! How to log out of MyBell profile

How to log off from My Bell to support privacy - it’s not obvious- never had trouble before. You could go to the menu on the home page to log off but now I can’t find it. This isn’t helpful when we are trying to maintain security  

PITA77 by • Contributor III
  • 9097 Views
  • 16 replies
  • 23 likes

Resolved! Unable to delete my old MyBell profile

Hi, When I try to delete my old MyBell profile that is not linked to any service, I get the following error:  Due to technical difficulties, we’re unable to delete your profile at this time. Thank you

Resolved! Internal Error message when I try to modify channels in MyBell

Good morning. Last week, we ordered a Fibe TV and Internet package that includes the Pick 10 service. We received a message on the MyBell app that our TV service is activated and that we should be able to modify our channels. Unfortunately, we keep e...

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Maple2go by • Contributor
  • 758 Views
  • 3 replies
  • 2 likes

Resolved! Cannot login to MyBell app. Invalid Credentials.

The MY BELL APP won't let us long in. Just continues to say invalid credentials... even tried changing the password  Anyone have any idea on how to fix the problem. Can long on through the website. 

ODIN by • Contributor
  • 7904 Views
  • 17 replies
  • 7 likes

Resolved! MyBell app constantly loading when I try to pay my bill

Your app has been stuck constantly loading whenever I try to pay my bill—and this has been happening for months! If my payment is late, this is why. As a telecom company, I’d expect a more reliable experience. Please fix this.

Jrees by • Contributor
  • 580 Views
  • 1 replies
  • 1 likes