Frequent Home Hub 3000 reboots

[Smith0549]

I've been noticing that my internet drops for a few minutes more-or-less weekly - finally looked through the Hub 3000 system logs and it seems that the modem is rebooting itself.  Am I interpreting this correctly?  Any fix for this or does the modem need to be replaced?

In this log, it seems to show reboot just before noon today (when I did notice my internet went out) - but as the time/date stamp is reset back to the beginning of time, I could be mis-interpreting this.

2026-04-05 14:39:42	INF	SYS	TR-069 connectivity to remote server has been closed
2026-04-05 14:39:54	INF	VOICE	Line1 (416231****) is unregistering
2026-04-05 14:39:55	INF	VOICE	Line1 (416231****) is registering
2026-04-05 14:39:55	INF	VOICE	Line1 (416231****)
			: Last Reboot Type:: # Current boot was caused by Hard Reset (Unknown)
2012-12-31 19:00:39	INF	SYS	The Modem has successfully powered up
2012-12-31 19:00:41	INF	WIFI	Channel: (0/11) Channel changed by GUI
2012-12-31 19:00:41	INF	WIFI	Channel: (0/44) Channel changed by GUI
2012-12-31 19:00:43	INF	WIFI	WLAN has been activated (BELL996) (band : 2.4GHz).
2012-12-31 19:00:43	INF	WIFI	WLAN has been deactivated (BELL996-V) (band : 2.4GHz).
2012-12-31 19:00:43	INF	WIFI	WLAN has been activated (BELL996) (band : 5GHz).
2012-12-31 19:00:43	INF	WIFI	WLAN has been deactivated (BELL996-V) (band : 5GHz).
2012-12-31 19:00:43	INF	WIFI	WLAN has been deactivated (we.connect.etna) (band : 2.4GHz).
2012-12-31 19:00:43	INF	WIFI	WLAN has been deactivated (we.connect.etna) (band : 5GHz).
2012-12-31 19:00:44	INF	DHCPS	The LAN DHCP Server is active
2012-12-31 19:00:44	INF	DHCPS	The LAN DHCP Server is active
2012-12-31 19:00:44	WRN	DHCPS	The LAN DHCP Server is inactive
2012-12-31 19:00:44	INF	DHCPS	The LAN DHCP Server is active
2012-12-31 19:00:44	INF	DHCPS	The LAN DHCP Server is active
2012-12-31 19:00:44	INF	DNS	DNS name resolution is now active
2012-12-31 19:00:45	INF	LETH	An Ethernet port is now connected (1/1000/FULL)
2012-12-31 19:00:57	INF	WETH	WAN Ethernet connectivity has been established
2012-12-31 19:00:59	ERR	PPPOE	PPPoE SERVICES error: timeout
2012-12-31 19:01:01	ERR	PPPOE	PPPoE SERVICES error: timeout
2012-12-31 19:01:07	INF	WETH	WAN Ethernet connectivity has been established
2012-12-31 19:01:07	ERR	PPPOE	PPPoE SERVICES error: timeout
2012-12-31 19:01:07	INF	DHCPC	The WAN DHCP client process has successfully been launched on Vlan 36
2012-12-31 19:01:20	INF	BATTERY	New battery installed
2012-12-31 19:01:20	INF	BATTERY	Battery sleeping
2012-12-31 19:01:20	WRN	BATTERY	Replace battery, Visit bell.ca/battery
2012-12-31 19:01:22	INF	WIFI	Channel: (11/1) Channel changed by GUI
2012-12-31 19:01:22	INF	XDSL	ADSL connectivity is down
2012-12-31 19:01:22	INF	XDSL	ADSL connectivity is down
2012-12-31 19:01:23	INF	DHCPC	The WAN DHCP client process has successfully been launched on Vlan 35
2012-12-31 19:01:25	INF	DHCPC	The WAN DHCP client IP address 10.60.***.118 on Vlan 36
2012-12-31 19:01:27	INF	PPPOE	PPPoE DATA connection successfully established with user credentials.
2012-12-31 19:01:27	WRN	DHCPC	The WAN DHCP client process has successfully been terminated on Vlan 35
2012-12-31 19:01:30	INF	VOICE	Line1 (416231****) is registering
2012-12-31 19:01:30	INF	VOICE	Line1 (416231****) is registered
2012-12-31 19:01:31	INF	WIFI	WiFi security settings have been successfully saved
2012-12-31 19:01:31	INF	WIFI	WiFi security settings have been successfully saved
2012-12-31 19:01:32	INF	WIFI	WiFi security settings have been successfully saved
2012-12-31 19:01:33	INF	SYS	ppp0:TR69 creating new session with ACS
2012-12-31 19:01:34	INF	SYS	ppp0:TR69 sending Inform message
2012-12-31 19:01:34	INF	SYS	ppp0:TR69 event found : 1 BOOT
2012-12-31 19:01:34	INF	SYS	ppp0:TR69 event found : 4 VALUE CHANGE
2012-12-31 19:01:34	INF	SYS	ppp0:TR69 sending Inform message
2012-12-31 19:01:34	INF	SYS	ppp0:TR69 event found : 1 BOOT
2012-12-31 19:01:34	INF	SYS	ppp0:TR69 event found : 4 VALUE CHANGE
2012-12-31 19:01:34	INF	SYS	TR-069 connectivity to remote server has been initiated
2026-04-06 11:58:38	INF	SYS	TR-069 connectivity to remote server has been closed
2026-04-06 11:59:02	INF	BATTERY	Battery charging
2026-04-06 11:59:22	INF	BATTERY	Battery sleeping
2026-04-06 11:59:22	WRN	BATTERY	Replace battery, Visit bell.ca/battery
2026-04-06 11:59:35	INF	WIFI	A WiFi device <ESP_E30201 [C4:**:**:E3:**:01]> has successfully connected to SSID (BELL996)[RADIO2G4]
2026-04-06 11:59:48	INF	WIFI	WiFi security settings have been successfully saved
2026-04-06 11:59:48	INF	WIFI	WiFi security settings have been successfully saved
2026-04-06 12:03:22	INF	BATTERY	Battery charging
2026-04-06 12:03:27	INF	BATTERY	Battery sleeping

[dks · Accepted solution]

Thanks for your question. One thing I see in your log is that your battery in the HH3000 is dead and will not charge. Your only option is to remove it and dispose of it in household hazardous waste. Bell does not offer replacements. If that does not resolve your rebooting issue, you may need to replace the modem. 

[BellPatricia]

Hey there @Smith0549 

Thank you for reaching out to the Bell community 🙂

Great observation from @dks! Could you please test this for us by removing the back up battery to see if that makes a difference? 

We also recommend that you ensure the modem is plugged directly into a wall outlet and not into a power adapter. 

We look forward to hearing back from you.

@BellPatricia 

[dks]

Power bar or surge protector, perhaps? 

[Smith0549]

My other networking equipment is on the same power bar so doubtful that this is the cause.  Good suggestion on the dead battery - I'll remove this and track this.  As it rebooted itself 5 times today, should be a quick confirmation if this makes a difference!