How to get service outage notifications

[SD2]

Hello

There is an Internet Outage in my area impacting me (started on 5th March at 3:30 pm) and still in-going. Although Bell outage status says it’s resolved, whenever I call Bell they confirm the outage and give a sliding ETA. And there is zero communication from Bell to me. 

This is in area code L5N. 

SD

[BellPatricia · Accepted solution]

Hi there @SD2,

Welcome to the Bell Community.

We do understand how important it is to stay up to date when there is a service interruption. You can easily sign up for service outage notifications right in MyBell and receive alerts about any outages in your surrounding area.

For more information check out this helpful How to: How to check for Internet outages in your area

The Community is here for you if you need help with anything else.

- Patricia

[SD2]

Thank you @BellPatricia for the information. I will definitely use this next time there is an issue with the service. 

[Bulbman]

Is the internet in the orleand down

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

To check for Bell service outages, you can use the Bell outage check tool by entering your postal code or logging into your MyBell account. You can also find outage information in the MyBell app under "Outage Check". 

If no outages are showing for your area & you are still experiencing issues this morning, try Bell's Virtual repair tool. It detects and fixes most issues with Fibe Internet, Fibe TV, Fibe TV app and Home phone services.

My Bell service is not working - Troubleshooting

Take care.

[Stevejac99]

When you go to the outages page it asks for your address. That’s very specific information so you would think the outages or in service report would be very accurate but it’s not. Sometimes it says no outages when there is an outage. Sometimes the opposite. For a service that’s out a lot why such poor information? 

[WelshTerrier]

Good Day.

Thank you for posting your question.

The Bell outage page allows you to check if a service interruption is affecting your area, providing updates on current network status and estimated resolution times.

You can use it to confirm if your problem is a widespread outage or a localized issue by entering your address or postal code.

It also directs you to tools for virtual troubleshooting and booking a technician if necessary. E.g. Virtual repair tool

Take care.

[Vanadiel]

It's the page for general outages. Your service might be having issues for other reasons.

You mentioned the service is out a lot. What service do you have and when there is an outage, are there any error codes displayed on the modem screen?

[JACL1H]

There is repeated intermittent full fibre outages in Oshawa all day today with no info from BELL as to the cause.

People are getting very annoyed

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

To check for Bell service outages, you can use the Bell outage check tool by entering your postal code or logging into your MyBell account. You can also find outage information in the MyBell app under "Outage Check". 

If no outages are showing for your area & you are still experiencing issues this morning, try Bell's Virtual repair tool. It detects and fixes most issues with Fibe Internet, Fibe TV, Fibe TV app and Home phone services.

My Bell service is not working - Troubleshooting

Take care.

[JACL1H]

If the internet is offline, how can I get to the virtual repair tool?

If I can get to the virtual repair tool, then clearly the internet is not down - do you see the paradox?

[WelshTerrier]

Good Day & Welcome

Thank you for your reply.

Do you have access to a mobile device? If so, you can access the Virtual repair tool using the MyBell app.

You can use your cell data to access the Virtual repair tool. In fact, using a mobile device with cellular data is the recommended method for accessing the tool when your home internet is not working, as it allows you to troubleshoot without a Wi-Fi connection.

The Virtual repair will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.

Internet: troubleshooting tools, virtual repair tool and support

Take care.

[Streamer]

Good day..not sure if i have too much faith or comfort in the Bell Outage check tool result...seems generic

"NO OUTAGE IN YOUR AREA"

I would prefer something more detailed ...with for example mobility green, internet red, fibe tv green, bell satellite red, home phone green..even more granular if possible..like what Apple has at its system status page