Intermittent dropped internet connection on Fibe network Gigahub

[Zeronadanil]

I switched from DSL to Fibe and my DSL service has been very stable. Since switching to Fibe I have these issues:

* my VPN is disconnected frequently

* real-time gaming connection is interrupted and after a few seconds is restored (no VPN)

* the TV service has glitched out on occasion

Since this issue did not exist on DSL it is likely something on the Fibe network. I did reboot my Gigahub, called customer tech support and they were not able to identify the issue. Everything else is working great just the network connectivity is the issue. I have done a traceroute to various IP's and noticed that the on the 142.124.127. network various IP's have >60% packet-loss. One problematic IP a lot of my traffic is routed to is 142.124.127.165 (67% packet loss).

I am a Network Admin working from home and having these types of issues disrupts my work. 

[dks]

Thank you for your concern. Have you run the Virtual Repair Tool to determine if there are any issues? Can you answer the questions in my earlier post, please?

• What speed tier or package do you have?
• What hub do you have?
• Are there any error messages displayed on the hub screen? 
• Are you seeing drops on a wired or wireless connection or both? 
• Can you run a speed test from the hub interface using these instructions and report the result? 

Being more specific than a general concern is really helpful. This can help us focus on identifying potential issues you may be having. Looking forward to further conversation.  

[Vanadiel]

The network used for DSL or Fibe is the same network, just a different technology between your connection and the remote network point.

- When this happens, are there any codes displayed on the modem screen?

- Can you check to see if you have the Guard feature enabled or disabled? This can only be checked/changed from within the Bell wiFi Application.

Guard feature 

Guard is generally not compatible with VPN services. That’s because a VPN encapsulates device traffic, meaning the device can no longer be protected by Guard. Protections and blocked content can be circumvented with VPN usage and may trigger additional Guard event counts.