Unable to email myself/receive an email from a specific address

[mystic]

Hello. Thank you for diverting the spoof email. However, I still have 2 wee little problems associated with this.

• When I send email to myself (I like to send reminders to myself) the message goes to junk.
• When I send email to gmail recipients, they are still getting warnings."Be careful with this message. Gmail could not verify that it actually came from xxxxx@sympatio.ca. Avoid clicking links, downloading attachments......."

Would there be any way to fix this? The Gmail folks won't open the email and I have to use my gmail account to communicate with them. Thank you again.

[Stevegsings]

This was the solution that helped me. 
You may be able to fix the problem by going through your webmail settings: Settings wheel from the top right > Mail > Scroll down to Block Senders > Review blocked senders and remove either Bell.net and/or Sympatico.ca

[This is me]

Hello,

My long-time Sympatico.ca is having issues receiving email from a specific domain. In this case, the issue is occurring with @csmb.qc.ca.

No mail is received from this domain for the past 3-4 weeks. Nothing appears in Junk or Deleted Items.

How should I go about troubleshooting this with Bell?

The chatbot has been less than helpful.

Many thanks for any guidance.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

How are you accessing your Bell email account? Are you using an email client or accessing your email account by way of a web browser?

1. What are you using to access your email? E.g. computer, mobile device, tablet, etc
2. Have you checked your account settings?
3. Have you checked your Junk mail to search for your missing emails?
4. Are you using Bell webmail, Gmail, Outlook, etc.?
5. Check your email rules to confirm if you have created one that might have caused the email to move to another folder or junk.
6. Check if you have set up email forwarding.
7. Have you tried accessing your email using a different method? E.g. email client vs webmail browser & vice versa, etc.

As a starting point, verify that you have not blocked the domain “csmb.qc.ca” within your email client and also check your Bell webmail settings. Login to your Bell webmail with any web browser. Go to settings. Select > Mail. Select > Blocked senders. Verify if “csmb.qc.ca” is listed. Delete the email address or domain from this list.

Take care

[Sco]

When I send a Sympatico email to myself from my Sympatico email account I do not receive the email.  When I CC myself on a Sympatico email I do not receive the requested copy of the email.

How do I fix this?

Regards.....Scott W

[Sco]

Hello.

I use Bell webmail.  Accessed through Chrome.  I use my Samsung phone and DELL laptop. Yes, I always check my junk email.

Is there a number I can call to discuss the problem?

Regards.....Scott W

[dks]

Thank you for your question.  Are you forwarding an e-mail from the web client to yourself and it is not visible in the web client, or are you using a third party email client such as Outlook? Unfortunately there is no direct number to call to discuss your question outside of 1-866-310-2355.

[BellPatricia]

Hey there @Sco 

Thanks for reaching out to the Bell community.

Just wanted to jump in here to see if you are still having trouble. If so, can you check your block list to verify if you perhaps added @Bell.net or @sympatico.ca?

Keep us posted!

@BellPatricia 

[bluemule]

Problem resolved

[Sco]

All solved.  Many thanks to @BellPatricia for the help. Ciao.....