1 helpful reply
Accepted Solutions
Good morning, @cjj . Thanks for reaching out.
It's great to hear that you've already reached out, however what you're experiencing is not an entirely uncommon new area. Condo developments are often made of construction materials that are not conducive to strong connection to your local tower. Additionally, if there's been new construction recently completed in the coverage area, the tower may be overloaded as well, causing slower service in general.
Often this requires new construction at the tower site, or at minimum an upgrade to existing equipment. We're unable to provide ETAs for that sort of action, but the fact that Tech Support said they're working on it is a good thing; it likely means it has already been triaged for severity and they have an possible timeframe for when to start work.
In the meantime, it is recommended that you keep using Wi-Fi Calling
as you have been. Otherwise, you can also continue following up on occasion, seeing if there's been any updates.
Let us know if you have any further questions. Best wishes.
— Kris
Good morning, @cjj . Thanks for reaching out.
It's great to hear that you've already reached out, however what you're experiencing is not an entirely uncommon new area. Condo developments are often made of construction materials that are not conducive to strong connection to your local tower. Additionally, if there's been new construction recently completed in the coverage area, the tower may be overloaded as well, causing slower service in general.
Often this requires new construction at the tower site, or at minimum an upgrade to existing equipment. We're unable to provide ETAs for that sort of action, but the fact that Tech Support said they're working on it is a good thing; it likely means it has already been triaged for severity and they have an possible timeframe for when to start work.
In the meantime, it is recommended that you keep using Wi-Fi Calling as you have been. Otherwise, you can also continue following up on occasion, seeing if there's been any updates.
Let us know if you have any further questions. Best wishes.
— Kris
