Stolen Mobile phone

[Belove]

Is there anything I can do to shut a phone down on my end if it got stolen?

[Sams]

If it’s an iPhone, you can log in to iCloud and lock the phone by marking it lost or stolen using the “Find My” app

[tech_junkie · Accepted solution]

Details on what to do can be found in our support section of Bell.ca here: https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa... 

[Whynot-d_67]

My phone  go stolen from me

[WelshTerrier · Accepted solution]

If your mobile phone, tablet or mobile internet device is lost or stolen, it can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada.

You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123

Details on what to do can be found in the support section of Bell.ca here:

https://support.bell.ca/mobility/smartphones_and_mobile_internet/how-to-add-my-device-to-the-nationa...

We invite you to also check out Lost or stolen Bell Mobility device? for more details. If you're a Smart Phone Care subscriber, you can take a look at our How to protect my mobile phone with Smart/Phone Care and scroll down to Requesting Service for more details and next steps to make a claim.

[Shielakit]

Loss or stolen phone how to disconnect from account 

[WelshTerrier]

Good Day & Welcome.

If you’ve lost your phone/tablet or think it’s been stolen, log in to MyBell and suspend your service. You should also report it to the local authorities.

If your mobile phone, tablet or mobile internet device is lost or stolen, it can be added to a national list for stolen mobile devices. Adding a device to the list will prevent it from being used on Bell’s network, and the networks of all service providers in Canada.

You should also contact Bell Mobility & have them transfer your service to another device: 1-800-667-0123 or dial *611from any Bell mobile device.

If you have a smartphone, you can also try using location apps for tracking and erasing your phone's data remotely, such as Apple’s Find My or Find My Mobile for Samsung.

• (You can refer to your phone manufacturer’s website or manual for more information.)

Details on what to do can be found in the support section of Bell.ca. Here is the web link:

• How to add my device to the national list for lost or stolen mobile devices

We invite you to also check out:

• Lost or stolen Bell Mobility device? for more details.

If you're a Smart Phone Care subscriber, you can take a look at this article. Scroll down to Requesting Service for more details and next steps to make a claim.

•  How to protect my mobile phone with Smart/Phone Care

Take care.