Unable to receive e-mails using data

[Wells25]

My husband and I are unable to receive e-mails when not using wifi, but we can send with zero issues.  I have an Android and he has an Apple phone.  It works for a couple hours then doesn't, and happens every couple days.  Settings are correct on both model of phones, but support says there's no network issues when clearly there is.  Anyone else having these issues? It's getting super frustrating.  Thanks so much! 

[Wells25]

@WelshTerrier I added my shaw email to the gmail app, and it added fine, and sent a test email over wifi and still not syncing....

[WelshTerrier]

Good Day

Thank you for the information. I have exhausted all ideas. If I come across something new, I will reach out to you once again.

Everything leads me to believe that one of your server settings is incorrect. You are using two different devices with different operating systems.  Your internet is Rogers. Your email account is Shaw. Your cellular is with Bell Mobility.

I could suggest that you try any number of other potential causes. Without actually being there, it is somewhat difficult for me to ascertain the direct cause.

You do not have a VPN. You have not invertedly blocked the email addresses or domain on the web email server or servers or on mobile devices. You have completely removed & reinstalled the accounts on both devices, etc., etc.

I would once again doublecheck your IMAP/SMTP configurations.

Take care.

[Wells25]

@WelshTerrier  this is a screenshot of our settings

 

[Wells25]

@WelshTerrier we really appreciate all your efforts and time trying to help us, I think it's just time to move on from shaw email. 

[WelshTerrier]

Good Day.

Thank you.

Take care.

[Wanderlust25]

Hi There!  I have been having the exact same issues with trying to receive my @shaw.ca emails on both of my iphones that have Bell data.  No issue on my husbands Iphone that uses data through rogers.  Also - same as you, works for a couple of days, then doesn't work for a few days.  It's random.  I saw on reddit that a number of @shaw.ca customers who use Bell data are having his exact issue.  Many hours have been sent on the phone with Bell, who blames Shaw, and also a number of hours spent on the phone with Shaw/Rogers who blame Bell.  Again a number of people are having this exact same issue and it is very frustrating. 

[Oilers2026 · Accepted solution]

I downloaded Cloudflare app 1.1.1.1 from the App Store. Now I am receiving emails with a VPN. This is all I could come up with to make Shaw email work on Bell cellular. 

[Bagofzzzs]

My Wife and I have the same issue.  We cannot recieve emails when using cellular.  It seems to have started about 4 weeks ago once we returned from a one month vacation in the US.  We have shaw email accounts.  I use Bell and she uses Virgin.  Very infrequently, it somewhow works for a limited time.  I have used all the suggestions found online as well as extensive chats and phone calls with Bell and Shaw (Rogers).  Very frustrating!

[Keith Bishop]

YES... I am having the same issue, Bell has been zero help thus far...

[Wells25]

It's not a Bell issue, it's a Shaw email issue.  Everyone that has commented so far, all have shaw email, and not everyone has Bell as a provider. So the shaw email is the only common denominator, but Shaw is saying nothing is wrong because the webmail version works.  They will not support an email app on cell phones and until they realize how many people are affected and getting frustrated, they will not do anything. 

I'm not very hopeful so I've already started switching to a more reputable email provider.  Good luck! 

[Keith Bishop]

I think it is a Bell issue, but I am going to suffer through my contract, then bail on this brutal company (extremely poor customer service to a long time client) I stayed with Bell, when all the rest of my family switched... my mistake

[Wells25]

Hello @everyone.  I have filed a compliant, and hopfully this will help give Shaw/Rogers the push to help us further. 

Stay tuned. 

Thanks! 

[Bigvee-TO]

I understand that there may be other issues that exacerbated this problem but even Shaw customers are having problems connecting their iPhones to their email servers. 

According to this WORK AROUND , customers should use Rogers servers for outgoing email only. Android users can follow the idea on their own settings menu. Worth a try. Please report back if you do. 

BigVee-TO

[Blindspot]

I too have been having issues on my iPhone Mail not working with Shaw mail server via Bell cellular data. After exhausting removing/adding mail account, SIM card, network settings etc, nothing worked until I ran across this on another forum.

• Go to 'Settings'
• Select 'Mail'
• Select 'Privacy Protection'
• Disable 'Protect Mail Activity' 
• Also disable 'Hide IP Address'
  

This works. I still have to test it over time (I was getting sporadic mail connections like other people mentioned)

[Keith Bishop]

Is this for an Android, or an iPhone? I don't seem to have those setting options

Keith