Can't change 2FA verification phone number - Page reloads back to the home screen

[Mdo]

From 'My Profile', when you want to change your MFA phone number, after getting MFA code on the old number, the page jumps back to the Bell account page, can't change the MFA number like this.

[WelshTerrier]

Good Day & Welcome.

You cannot change your Bell Mobile MFA phone number from within your Bell webmail email profile. If you wish to add information, such as a secondary email address you can do so from within Settings. Select > Access security settings.

If you wish to change your Bell Contact & multi-factor authentication information, you can do, by logging in to you MyBell account with any web browser. Select > My profile at the top of the page. Select > MyBell. Scroll down the page until you come to your: Contact email address and Phone number. Select > Edit. Follow the onscreen prompts to save your changes and exit.

Take care.

[Mdo]

And I told you that THAT is exactly not working, it jumps back to the account page after MFA, try it yourself..

[BellPatricia]

Hey there @Mdo 

Thank you for reaching out to the Bell community. 

We wanted to check in and see if you are still unable to change your MFA phone number in MyBell.

If you are still having trouble, please try clearing the cookies and caches on your device. And, test a bit further by using Incognito mode / Private Window mode to see if it persists.

Keep us posted,

@BellPatricia 

[Mdo]

My Profile - Contact & multi-factor authentication information - Phone number - Edit - Current phone number - Continue - Confirm your identity - Enter 6 digit code - Continue -> Brings you right back to the page: https://mybell.bell.ca/ , and phone number CAN NOT BE CHANGED

[BellPatricia]

Hey there @Mdo 

Thank you for testing! We want to dig into this a bit more, so I have sent you a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[PB63]

Cannot get login in to Webmail.  Sends an MFA to an old number that does not match my current MYBELL profile contact number.

[WelshTerrier]

Good Day & Welcome.

If you have access to your MyBell account, you can reset your Multi-Factor Authentication (MFA) mobile number by logging in to your account. 

To reset your Multi-Factor Authentication (MFA) mobile number for your MyBell or Bell email account , you will need to log in to your MyBell account. Select > My profile at the top of the page. Select > MyBell. Scroll down your MyBell profile to the: Contact & multi-factor authentication information. Select > Phone number. Select > Edit. Follow the onscreen prompts.

If you are unable to access your MyBell account, then you will need to contact Bell Internet Tech support. Please call: 1 866 310-BELL (2355)

Take care.

[PB63]

I did that.  But it is not sending a message to that number.  It is sending it to an invalid number. When I sign on to MYBELL it authenticates to the correct number, but when I try to sign into WEBMAIL it is authenticating to a number that is different and invalid.  Does it take a certain amount of time for WEBMAIL to sync to the number in my profile?  Thank you0

[WelshTerrier]

Good Day.

After logging in to your MyBell account did you verify your MFA2 information? If not, then please follow these instructions:

• To reset your Multi-Factor Authentication (MFA) mobile number for your MyBell or Bell email account , you will need to log in to your MyBell account. Select > My profile at the top of the page. Select > MyBell. Scroll down your MyBell profile to the: Contact & multi-factor authentication information. Select > Phone number. Select > Edit. Follow the onscreen prompts.

If the problem persists and you are still unable to access your account, you will need to contact Bell Internet Tech support & request the representative to reset your MFA. Please call: 1 866 310-BELL (2355) 

Once you have access to your Bell webmail account, you should review & adjust your level of security: 

• Secondary email address - add another email address (Bell email addresses are not permitted)
• You can also set up an authenticator app like Google Authenticator or Microsoft Authenticator.

This can be completed from within your Bell webmail account. Select > Settings. Select > Access security. Enter the applicable security details.

Take care.

[rob7]

I've recently taken over resposibility for my familys phone play and I've been trying to change the phone number that is use for 2FA. Whenever I try to make changes it pulls up the verifacation page but as soon as the code is submitted it reloads the page back to the homescreen without letting me make any changes. 

Any insights or suggestions would be appreciated

[dks]

Thank you for your question. I can only suggest you call 1-866-310-2355. You will likely have to have the account holder with you when you speak with Account and Billing and have them provide verification that this is what they want to do. For fraud prevention reasons this can not be done by a third party. 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

Are you the owner of the account?  Has the account been transferred into your name? Has anyone contacted Bell Customer Service Accounts & billing?

Please contact Bell Customer Service at: 1 866 310-BELL (2355) during business hours.

If you are the account owner, have you logged in to your MyBell web account and entered the proper MFA credentials?

Please refer to the following instructions.

Multi-factor authentication for MyBell : What is multi-factor authentication (MFA)?

If you know your MyBell username and password, but are having trouble logging in, consider the following:

• Are you using the correct username and password?
• To use MyBell, your browser needs to be able to accept cookies. How to manage browser cookies.
• MyBell may not work with your browser. See the list of supported browsers.

Let us know if we can be of further assistance.

Take care.

[BellPatricia]

Hey there @rob7 

Thank you for reaching out to the Bell community 🙂 

Are you still running into any trouble after trying out the suggestions in the thread above?

Keep us posted! 

@BellPatricia