Can't change channel line up

[Milos]

 

[BellNick]

Hi there @Milos 
Thank you for your post and welcome to the Community.
We'd like to have this looked into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[SylvieSerge]

Hi Patricia Do you have a solution for this problem? Mine was supposed to be escalated to a tech. Thanks

[JR]

Any update on this issue? It was escalated to the tech team last week but I still cannot modify my channels .

[BellPatricia · Accepted solution]

Hey everyone, thank you for bringing this to our attention.

We've flagged this to the right team and they are investigating further. We will post an update once there is news to share.

- Patricia

[costanza]

When you get an error message when trying channel lineup, it says "contact us".

So try that. I've done it and have gotten the stock response, "known issue, not solution coming etc."

This means it gets escalated up the management chain. 

If enough people complain about it (squeeky wheel gets the grease), maybe they'll move on this issue.

[SylvieSerge]

Finally fixed this morning after a really bad survey following a phone call  for a channel change. Someone took me seriously and understood that it wasn't a problem on my side but them. 

[Rebecca007]

I contact them last week, they said someone will call me by january 7th....here i am still waiting and cant make any modifications. Is there any update? 

[AlexS]

There was a “scheduled” maintenance today before 6 am. It probably sorted out some users’ issues.

[SylvieSerge]

I am back with channels changing again now.  We will see if it stays up.

[costanza]

I can now see my channel lineup! Finally. I hope it continues to work.

I got bell fiber optic installed with a new modem today.

I had  an issue with previous tenants new address showing up on a confirmation e-mail I received after

ordering a new service from my TV. My Tv service was not linked to  my other two Bell services for some 

reason. Maybe that caused a glitch in MyBell and installing a new modem and whatver else the tech did

caused the services to link together.

Keeping fingers crossed.

Got great customer service from Desta at Bell. Very professional.

[JR]

For all of you impacted by this problem I am happy to report that my issue has been resolved. I have struggled with the problem since moving to Bell back in October 2022, I submitted multiple tickets and worked with 1st level and second level support personnel only to be told it only affect some Bell customers and there is no forecast on the resolution of the issue.

I had been also struggling with a billing issue on my homophone so I reached out to Bell again and had them escalate to an escalation manager. The escalation manager informed me that there was an issue with my profile and she would look into it and get back to me. She contacted me 2 days later and let me know the billing issue was resolved and the fix to my profile had also resolved my inability to manage my channels via the Bell App and the MyBell portal.

Happy to report and confirm I can now update any channels listing. A huge thank you to Jennifer from Bell for taking this on and resolving all my issues! For those of you still struggling with this keep contacting them and have them escalate.

[Dave2]

Hi Patricia, it’s still not working for me. I continue to get the same “Internal Server Error” message (screenshot below). I have been trying about once a week on the app, and on Chrome (laptop PC), same result. This has been ongoing since early Dec 2022.

[BellPatricia · Accepted solution]

Hello everyone,

Thank you for sharing this information with the Bell community.

Our technical team is actively working to resolve this issue and we will update you as soon as new details become available.

In the meantime, if you're experiencing this issue and need help modifying your TV channels, please send a private message to myself (@BellPatricia) or @BellNick.

- Patricia

[Hbk004]

Anyone else’s randomly start working? I checked today and it was good to go on the bell app. Finally