Good Day & Welcome.
Thank you for posting your question. I would like to assist you, but I am unable to do so with the limited information you have provided. You will need to tell us more in order for us to help you more.
Keep in mind, this is a peer-to-peer website. As such, we do not have access to your account and billing records.
You mentioned your first contract. Which Bell service are you making reference to?
- Is this credit related to your Bell Home services, E.g. TV, Internet, or Home phone?
- Is this a credit linked to a Bell Mobility service or plan?
Credits are often applied for a 24-month (2-year) period, not usually 60 months. These credits usually require bundling multiple services (e.g., Internet + TV) and selecting e-billing. While the credit is guaranteed for the term, the base price of the service is subject to increase during that time.
Bell offers any number of credits. For example:
- A $10.00 recurring credit is often available if you set up pre-authorized debit payments on MyBell for your mobility service.
- Bundling credits with Fibe TV & Internet, etc.
- Bell mobility credits, etc.
- Etc. etc.
Have you reviewed your monthly billing history? Monthly billing for your account is stored on MyBell. You can do a bill comparison to see if there have been any changes made in your monthly services & credits.
If you have a Bell mobility account, you can also check out the details and credits as shown in your Service agreement that is stored on MyBell. It is available to download by selecting your Billing profile.
If you wish to discuss this further, you should contact Bell Customer Service Accounts & Billing. An online service representative is in a better position to fully answer any account related questions that you might have.
Let us know if we can provide you with any further help.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
