Missing Promised Aeroplan Points

[SB Johnny Canuck]

Back in November of 2025 I purchased a Black Friday special service agreement with Bell Mobility which along with the new Bell Mobility service, there was also a promised 10,000 Air Canada Aeroplan Points that would go into my Air Canada account at the end of 6 months of fully paid monthly payments with Bell. As of July 2026 I have yet to receive these points. I have had multiple conversations with the Bell Representative who had sold me this plan, but they have brushed me off time and time with no answers as to why and now says it is up to me to contact Bell Customer Service to resolve. Very frustrating to say the least. Can anyone please help me with this matter?

Thank You 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum

Thank you for posting your question.

This is a peer-to-peer community web site. As such, we do not have access to your account or billing records.

You should have received a separate email from Bell that contains a 16 number voucher that you will be able to redeem on the Aeroplan website. This will include your points.

Depending on the promotion, points are issued in intervals in batches every 90 days over the course of 18 months. (The distribution of the points may vary depending on the exact promotion.)

If you require any further promotional information, you will need to discuss this with a Bell Customer Service representative? 1-877-292-0877

If you wish to confirm your eligibility, you can call Bell Customer Service at: 1 866 394-6331

Take care.