MyBell app only shows a blue screen

[Jujubee]

My app is not loading - all I get is the blue screen. Is anyone else experiencing this? I tried reinstalling and that did nothing.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Have you remove the app completely & powered your deviced off / on before reinstalling  the app? Is your iOS or OS up to date? Which device are you experiecing this problem with?

The MyBell app is compatible with iOS devices version 11 or newer and Android devices version 5.0 or newer. If you have an older iPhone or Android model, or if you have a smartphone running on a Windows or BlackBerry operating system, you will not be able to download the app on your phone.

Let us know how you make out.

Take care.

[Raira]

I have recently gotten the Pixel 9 Pro Fold my issue is not the same but I have followed all the steps. My app when I open it won't stop flickering like crazy and this only happens with this app no other apps. I've removed the app restarted my phone and reinstalled the app twice now and the same thing happens nothing changes.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Have you removed the app completely & powered your device off / on before reinstalling the app? Is your OS up to date?

Have you transferred your SIM to the new device? Please have a look at the following web link:

How to transfer my existing Bell Mobility service to a new SIM card or eSIM

If you are transferring to a SIM card, take note of the 20-digit number printed on the new card before you begin.

1. Transfer your service to another device now. You’ll be asked to log in to MyBell before you can complete the next steps.
2. Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
3. For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new card into your device.

The MyBell app is compatible with iOS devices version 11 or newer and Android devices version 5.0 or newer. operating system.

Let us know how you make out.

Take care.

[WelshTerrier]

Good Day. @BellPatricia 

I have been using the MyBell App on an iPhone 16 Pro Max with iOS 26.1 with no login issues to speak of per se. I have tested this on 4 separate Apple devices.

The only problem that I have experienced is an know issue when trying to access the Bell Community Forum using the MyBell App.

Take care.

cc @dks 

[Harry2]

Anyone having Bell App problems? Very slow to connect and when in app many app sites won’t even  load. Terrible service. 

[BellPatricia]

Hi @Harry2 

Welcome to the Bell community 🙂

Are you still experiencing loading issues when you use the MyBell app? If you are please make sure the app is up to date and restart your device to see if that helps. 

Keep us posted,

@BellPatricia 

[Jb7]

I am also having the same issue for months. I called bell, filed a complaint with crtc and just gave up. I have a new IPhone and IPad and have deleted and reinstalled and restarted my device multiple times with no luck. It’s incredibly frustrating that a company as big as bell can’t figure this out. 

[dks]

I have had similar issues with the MyBell app from time to time. Generally, deleting the app, downloading it again and then restarting my phone works. I note that there are frequent updates as recently as the last few days.