Good Day & Welcome.
Thank you for posting your question.
To start off with, this is a community website. We do not have access to your account, billing records and device information. Unfortunately, we are unable to assist you in resolving matters such as this.
Bell does not track mobile devices for the police on its own, but the company legally assists law enforcement by providing location data when police present a valid court order, warrant, or emergency demand.
Under Canadian privacy laws, Bell cannot voluntarily hand over your real-time location or call logs without formal legal authorization.
For more information, please refer to the contents included in: Bell's Privacy Policy
If you require further clarification or additional specific details, you will need to contact Bell Mobility Customer Service by: Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device.
Let us know if we can be of further assistance to you.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
