Error code 004 on Satellite receiver model 6500

[Bricker1986]

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % then gives code 004

[BellPatricia · Accepted solution]

Hi there @Bricker1986. Thank you for your post, and welcome to the Bell Community.
In order for the Community to better assist we need a bit more information.

Which television service are you using (Fibe or Satellite), and what type of TV receiver (make/model)?

We recommend unplugging the equipment to reboot, and also please ensure that all of the cords are securely connected.

If you are using Satellite TV you can also check out our website for more information about the error code Satellite TV error codes and troubleshooting

Hope to hear from you soon.

- Patricia

[Sean12]

I’m having the same issue tried another receiver and the same issue any way to fix this error?

[BellPatricia]

Good morning @Sean12, 

Welcome to the Bell Community, and thanks for your post.

Can you share what type of receiver you're using?

If you are still having trouble we would like to take a closer look. We've sent you a quick private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Sean12 · Accepted solution]

My dad called and they told us to take card out and put back in and that fixed it.  

[BellPatricia]

Thanks very much for the update @Sean12. Glad to hear that your service is working now 🙂

- Patricia

[Tara1]

New Receiver won’t load past 40%

Any ideas how to fix this issue? We have removed the card, turned off the receiver, etc. 

[AlexS]

What’s the model? Were you talking about the loading screen or the storage of recordings?

[Noscreenname12]

Upgraded to 6500 hd receiver. Getting error code 004 during setup which never goes past 40% completion

[WelshTerrier]

Error 004 on the 6500 is an issue detected on the Multidish switch.

Try the following:

Power down the unit. Unplug the receiver power. Make sure all of your connections are seated properly. Wait 30 seconds. Plug the receiver back in.  Remove the Smart Card. Wait 30 seconds. Reinsert the card. Make sure the card is not damaged & there is no dirt or marks on the card.

If this does not work, you may need to contact Bell TV Support at: 1-888-759-3474

Let us know how you make out & if you require further assistance.

Satellite TV error codes

 Satellite TV error codes and troubleshooting

[Noscreenname12]

Didn't work. All the connections are secure. No damage to smartcard that i can see

[WelshTerrier]

If this did not work, you may need to contact Bell TV Support at: 1-888-759-3474

[Debbie1]

6500. Called bell zero assistance. No idea if the issue. Even though there are hundreds of people with same issue. There solution is to send a tech and blame the lines. Horrible. 

[BellPatricia · Accepted solution]

Hi there @Debbie1,

Error 004 indicates that an issue was detected on the Multidish switch, and if it cannot be resolved remotely a technician visit is necessary.

We invite you to keep us posted on how everything goes.

The Community will be here for you if you need anything else,

- Patricia

[UserB11]

Error 004 and Bell has to send technician to fix the problem on the new 6500 receiver we have been required to get by Bell to replace the now obsolete 4900. Bell says I have to pay for the technician! That makes zero sense. The problem is with their equipment and not on my end or anything I did. Why is the consumer forced to pay for their faulty equipment when I already pay enough for satellite services?