Fibe TV: Issues with pixelation

[Basti007]

Fibe tv pixilation with bell android tv box

I have random times when the fibe tv haves pixilation and even a reboot doesn't help what else can I do to resolve this problem? 

[Joe1081]

Change HDMI no change, screen coming with many pixel like weak signal, but on cell phone good signal, lost sound as well

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

We are here to assist in answering any questions you might have. However, it is somewhat difficult to help you with the limited information you have provided.

If you are experiencing pixilation issues, please have look at the following. I have also included a couple of recommendations we have that you can attempt:

1. Which Bell TV Service do you subscribe to?  Fibe TV, or Fibe TV APP
2. You mentioned changing your HDMI cable. Is it properly seated at the TV and securely connected at your device?
3. How are you accessing your TV subscription? Bell TV box VIP7802, pvr/receiver, Bell Streamer, mobile device, tablet, other device, etc.
4. If it happens often, have you tried moving the Fibe TV box to your modem and/or connected it directly with an Ethernet cable?
5. Have you checked out your video settings for the device that you are using?
6. Try running our Virtual Repair Tool as it is great for remotely detecting and fixing issues.
7. Try running our Wi-Fi check-up tool to ensure your receiver(s) have a good Wi-Fi connection.
8. Check to make sure that your receiver is connected to your main Wi-Fi SSID bands. 
9. If you're connected to Wi-Fi, please try an ethernet connection if possible (and vice versa).
10. Reboot your receiver and modem (either from the settings or unplug it from the power for roughly 2 minutes, plug it back in and wait for it to boot back up).
11. Try a factory reset of your receiver.
12. Test different channels to see if the pixilation happens with particular channels or multiple channels. If only particular channels, please specify which channels.

Fibe TV: troubleshooting tools, virtual repair tool and support

If the problem persists after you have had a chance to review my previous suggestions, you should then contact Bell Fibe TV tech Support at: 1 866 797 8686

Let us know & we will do our best to assist in correcting this issue.

Take care.

[johnnyt]

This is exactly what is happening on both of my TV boxes. Very disappointing if it is a software problem that should be fixed.

[BellPatricia]

Hey there @johnnyt 

Thanks for reaching out to the Bell community 🙂

Please share a bit more information so we can better assist. Such as, what TV receiver you have and if the pixilation occurs on a specific channel or show. Also, are you connected via Wi-Fi or Ethernet and which troubleshooting steps have you tried so far?

If you are still having trouble we recommend checking out the helpful reply above for some additional troubleshooting suggestions.

Keep us posted,

@BellPatricia 

[BruceMc]

Since last night we've been having an issue with our Fibe TV. We have 2 TVs and the one on the "puck" on our bedroom is fine. The one on our living room is a mess. I've rebooted the Giga hub and used both wifi and Ethernet, same result. Ran through the virtual tool it says everything is fine. It started with losing audio then the pixilation started. We don't have anything other than our cell phones and the TV using bandwidth and speed test was fine. It seems to be more live TV than previously broadcast or things like game shows that aren't live. It's really frustrating! 

[BellPatricia]

Hey there @BruceMc 

Welcome to the Bell community 🙂

Just to clarify, by "puck" do you mean the Fibe TV Box (7802)? Does it impact a specific channel/live show?

If you are still having trouble we recommend the following:

• Reboot the living room receiver - unplug it for 30 seconds.
• Try a different HDMI cable.
• Try a different HDMI port on the TV.
• Turn off nearby wireless devices temporarily to ensure there is no interference.

Let us know how everything is going,

@BellPatricia 

[BruceMc]

Hello,

I did unplug and restart everything. Not as bad but still having a weird issue where intermittently, like a couple times an hour, we lose audio. Picture stays but audio stops. Change the channel and come right back and so does the sound. I again tried on WiFi, ethernet, known good cable from the bedroom TV ( on the 7802 box) and changed ports and still the same. The pixelation seems gone but we get this audio thing. It's not near as bad as a few days ago but not working "normal" either. As an IT person, admittedly not TV / fibe, it looks like a buffering or caching issue. I did the speed test stuff both through the TV and my own bandwidth tool and it seems fine. I'm leaning towards wondering if there was a hardware / firmware update recently that might have something to do with it. We see that on our network from time to time. Most issues are a result of change but I've no idea what that might be. Like I said it's much better for now but the techie in me wonders what's happening. Thanks for the response. 

[BellPatricia]

Thanks for your reply and for all of the troubleshooting you have tried @BruceMc 

We would like to take a closer look so I have sent you a quick private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia