FibeTV Apple TV slow

[D3rd]

Several people including myself are reporting the FIbeTV app on Apple TV is slow to respond to commands.  This has started happening with any changes by end users.  Is Bell looking into this?  Right now the app is useless.  Yes - app deleted and reinstalled, Apple TV rebooted and even OS upgraded. 

[dks]

Thanks for your question. Is this behaviour experienced on Apple TV in general or is it confined to the Fibe app? If it is a general experience, perhaps putting in fresh batteries on the remote might be worth trying. 

[D3rd]

This is only occurring with the FibeTV app on Apple TV.  No other apps are affected.  Speedtest 500/500 with 5ms latency,   Several Reddit users are similarly complaining about this.  Started happening in the new year.  No OS, App or Network changes had occurred prior to this problem presenting itself.  Like I mentioned, no other apps on Apple TV are experiencing the issue.   Tried deleting and reinstalling app,  

[BellNick]

Hi @D3rd 
Thank you for your post and welcome to the Community.
Are you able to share which model Apple TV you have?
Is your device connected via Wi-Fi or ethernet and have you tested both connections to see if the issue persist?
Was this issue occurring prior to the operating system being upgraded? 
Have you tried putting new batteries in your remote?
Have you tried putting your Apple TV back to factory defaults to see if the issue persists?
Looking forward to hearing back. 

[Frank01]

Hi , we have the same problem . 2 Apple TV , running on tvOS 26.2 , hardware A2169, and the app is slow since 1 month . No issues before . By best guess is that there was an update being done on the bell tv app and it is now slow at the point it is useless . 

force quit the app helps for a while , but after 1 day , it is slow again . Please fix this bell 

[D3rd]

Ours is A1625.  I did not see an app update so was thinking it’s a back end server issue.  Interestingly enough, I noticed that it improved just in the last few hours for unknown reasons.   Still monitoring,  

[D3rd]

Are you able to share which model Apple TV you have?

A1625
Is your device connected via Wi-Fi or ethernet and have you tested both connections to see if the issue persist?  
Wifi- yes have tested both
Was this issue occurring prior to the operating system being upgraded? 

yes- like I said, it happened with no changes. I did upgrade to 12.3 but only because someone mentioned that caused a slight improvement.  Others including here are seeing the same thing, 

Have you tried putting new batteries in your remote?

- charged 

Have you tried putting your Apple TV back to factory defaults to see if the issue persists?

no and I don’t plan to.  I did update to 26.3 to see if that would fix things.  It had only a marginal improvement.  
Looking forward to hearing back. 

[Magooru]

I also have this problem on my Apple TVs. 

[Pdu]

I have the same problem on my Apple TVs.  A1625 (32GB).  One is on WiFi , the other is directly on Ethernet cable.  The 4K Apple TVs don’t seem to have the same issue. 

[D3rd]

So - several people having the exact same issue.   Is there someone here (perhaps a Bell person) who can contact support identifying this as an issue affecting many users.  
I personally do not have the patience to have someone ask if my remote is charged 🙄

[WelshTerrier]

Good Day & Welcome

Thank you for your feedback & gracious reply.

@dks was offering up to you a solution that in many cases is often overlooked, "perhaps putting in fresh batteries on the remote might be worth trying."

This may not of have been the answer you wished to hear nor the solution to solving your Apple TV issue.... but he tried to help solve another community member's problem!

Have your contacted Bell Fibe TV Tech support and reported the problem that you are experiencing? If so, can you provide us with further information such as a ticket or reference number, etc.?

Let us know. We will do our best to help you out.

Take care.

[D3rd]

Thank you for your response.  Yes- someone will need to contact support but having said that, a few of us on this forum were assuming that Bell Technical support could participate or at least be informed on issues presented here that are affecting many other users.  
as to your other point, I have to say that I honesty have no idea what you were trying to say.  

[Pdu]

Hi,  

I posted that I too have a similar problem with sluggish performance of Bell FibeTV App on Apple TV.  

To narrow down the problem, I have re-checked each of my AppleTV connected TV (x5) with the following results:

1.  Apple TV A1842 (64GB), WiFi connected, TvOS 26.2 (23K54) —> Bell FibeTV App works fine

2.  Apple TV A1625 (32GB), WiFi connected), TvOS 26.2 (23K54) —> Bell FibeTV App performance is unacceptably slow.

3.  Apple TV A1842 (32GB), Ethernet connected, TvOS 26.2 (23K54) —> Bell FibeTV App works fine

4.  Apple TV A1625 (32GB), Ethernet connected, TvOS 26.2 (23K54) —> Bell FibeTV App performance is unacceptably slow.

5.  Apple TV A1842 (64GB), Ethernet connected, TvOS 26.2 (23K54) —> Bell FibeTV App works fine.

Based on my experience, Bell FibeTV App issue is isolated so Apple TV model A1625.

I don’t think that this means fault with my two A1625 Apple TV units as every other App installed, including streaming Apps Disney+, Netflix, and other Apps work fine on these devices.  

Who could close the loop with Bell technical resources?  

Thanks 

[D3rd]

Someone mentioned A2169 appears to be having similar issues but it is possible that this is 32GB but it does seem to be specific to certain models or related to memory. 
as to your other question, I am getting the impression that this is just a discussion board with no formal way to have issues affecting many users to get forwarded by the moderators to Tech support but I will let them respond.

[dks]

Thank you for your comments. The Community Forum is exactly that. It is a user to user forum with all volunteer Community All Stars offering their ideas based on experiences as users themselves. There are Bell staff, identified by Bell_AB names who monitor the forum and offer their thoughts. Bell does not and, in my experience, has never had a formal connection between customers and technical support. At the same time, Bell staff do pick up on customer issues. Often issues take a length of time to resolve. The forum also has no way to access customer accounts and billing matters. Those matters must be taken up directly with Bell. Those are some relevant forum parameters. I hope that is informative.