How do I access TSN Premium?

[Aptic]

I received an email saying Bell subscribers get free access to TSN Premium.  When I download the TSN app on my Apple TV, it asks me to create a Bell Media Account.  Yet the email says login with your MyBell login/password.  It doesn't seem to work for me as its not recognizing my account.  How do I access this? 

[Copywrestler]

Hi @BellPatricia 

So I spoke to soon. Sunday. Log on to all devices in the home. Red Zone not appearing in TSN Premium. 

So the issue is not resolved. 

Red Zone content is available on my Mobile App and on TSN.ca. So once again, I know that this is not an issue with my account. But is not working on any of the smart tvs (Samsung, Sony, Google Chrome). 

Please do not tell me to log out, and log in, and to follow the scripted steps to log in. As mentioned, I have done this, with Bell Customer Sevice on the phone, following these instructions with excruciating detail. 

At this point, I just give up. My hope is that you will open a ticket to please address what seems to be a token or authentication on my account preventing these specific devices from registering that I should have access. 


Exhausted and disapointed. 

[BellPatricia]

Good day @KAS1  @WSReim & @Copywrestler 

Thank you for the detailed updates, and I completely understand your frustration.

@KAS1 & @WSReim Are you logging into the app using your Bell Media user name/password? If you notice that the subscribe option still appears, please be aware that this is a known issue, but you will still have access to the content.

@Copywrestler If NFL RedZone content is still not visible, please log out and then log back into the TSN App.

Let us know if everything is working after that.

@BellPatricia 

[Copywrestler]

Hi @BellPatricia 

I have logged out. Deleted the app. Rebooted the television. Redownloaded the app. Logged in using my Bell Media Login and Password. Nothing has changed. Same issue. Same error on Samsung.  Same direction to subscribe for TSN Premium on Sony TV and Google Sticks. 

[Copywrestler]

Seeing more and more people having the same issue on Reddit. Many, like myself have made multiple calls to Bell and have not been able to resolve the issue. Same exact problem. TSN Premium works on Mobile but is not working Samsung TVs or Google products. 

https://www.reddit.com/r/canadacordcutters/comments/1wdtdnl/tsn_premium_free_for_bell_tv_subscribers...

Can we change the status of this thread to Not Resolved since people are still having this issue? 

[Aptic]

I really don't see any value added for TSN premium.  There are still the blackout restrictions just as if I was watching via the Fibe app.  Rogers lifted the regional blackout restrictions for subscribers to Sportsnet plus.  Until this is done for TSN there is no value for me. 

[KAS1]

Hello I have posted before. Followed the directions after receiving the email of the upgrade to TSN premium.  We are a football family and getting frustrated I still can't get TSN properly set up to get NFL red zone.  Has anyone had any luck? It is honestly giving me a headache! I have tried uninstall ing and re-installing the app.

[WelshTerrier]

Good Day.

Thank you @KAS1 for reaching out once again to the community.

I can fully understand your frustration.

I was able to login & upgrade to TSN Premium. I did not experience any issues in doing so.

On Sept. 18, @BellPatricia replied to your original post: "In order for us to best assist, can you please clarify the exact issue that you are experiencing now?"

• How do I access TSN Premium? - Bell - 112586

Further to this, she subsequently posted this reply on Sept. 21. "Are you logging into the app using your Bell Media user name/password? If you notice that the subscribe option still appears, please be aware that this is a known issue, but you will still have access to the content."

She also asked you to: "Let us know if everything is working after that."

Unless I am missing the point in your post, we would like to help you. In order for us to do so, we need for you to tell us more in order for us to help you more.

Can you please "clarify the exact issue that you are experiencing now?"  I do not see anything in any of your previous posts explaining the issues, errors messages, etc. that you are experiencing.

Let us know.

Take care.

[KAS1]

When upgrading,  did you need to do anything different then the original instructions?

[WelshTerrier]

Good Day

Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV. Are you able to watch your Bell TV subscription using the Fibe TV app on your Smart TV?

How did you originally subscribe to TSN? Was it included as part of your Bell TV subscription? Do you have more than one TSN subscription?

Do you have a Bell Media account? If not, then you will login by selecting Bell as your TV provider. You will then be redirected to set up a Bell media account.

• Sign out everywhere: Log out of the TSN app on all of your devices.
• Remove the TSN App from all devices. E.g. Smart TV, phones, tablets, etc.
• Reboot all devices.
• Download the TSN App from the TV manufacturers store.
• Open the TSN app on your Smart TV.
• Go to the subscription or account settings in the app.
• Re-activate the app: If using a TV, go to tsn.ca/activate on your mobile phone or computer to log back in with the correct account profile.
• In order to activate your free TSN Premium, you need to activate & link your service to Bell TV service to a Bell Media account.
• Has your Bell Fibe TV service been linked to TSN? If not, then please follow these next steps:
• Login to this TSN website:  TSN - Canada's Sports Leader. Select > "Sign In",
• Select > "Sign in Through TV Provider" and follow the onscreen steps. You will be prompted to link your Bell Fibe TV account to a new Bell Media account. 
• You will be asked to enter your email address and a password. Your Bell Media account password is the specific personal password you create when signing to services like Crave, TSN, etc. Next time you sign in, you will use these credentials for your new Bell Media account to sign in to TSN, Crave, etc.
• You should now be able to login to the TSN app on your Smart TV using your Bell Media email address and password. (You will be asked to sign in with your phone or remote with your Bell media account credentials.)
• To use the TSN app on all of your other devices, you will need to reinstall the TSN app, re-authorize the device. You will be asked to sign in with your phone or remote login with your Bell media account credentials.

On a going forward basis, you will use your Bell Media account for Bell TV's entertainment, news and sports brands like Crave, TSN and RDS.

If you are existing customer that subscribes to TSN, you will now receive TSN Premium content by way of the TSN App.

Take care.

[Paul W]

You say you able to login and "upgrade" to TSN Premium. What specifically are the steps to "upgrade"? I am able to login and see TSN content. I don't seem to have premium.

Thank you

[BellNick]

Hi @Paul W 
Thank you for your post and welcome to the Community.
We'd recommend checking out the helpful replies indicated in this thread for further information. If you're still experiencing troubles afterwards, please let us know.
Looking forward to hearing back.