New Device Required for Crave?

[User451]

I have Bell satellite TV. I have 2 9400 PVR receivers. I have a subscription to Crave.

I was provided with 2 USB adapters that I used to access Crave. These no longer function. I tried to add Crave to an Amazon Fire Stick, but it won't accept my subscription information.

Do I need new receivers, or a different adapter?

[BellNick · Accepted solution]

Hi @User451 
Thank you for your post and welcome to the Community.

While we offer no specific device to watch Crave, it can be downloaded and accessed on various devices.The Crave app is not available on Satellite receivers. In order to access Crave you would need to download the Crave app on a compatible device.

I'm unsure which USB adapters you'd be referring to, but if it was provided by us (Bell), it would either be our Bell Streamer (small Android box) or an internet adapter (to give your receivers internet access , via your home internet). 

Crave should work on your Amazon Fire Stick. Please ensure that your Amazon account / region is set to Canada. You would just need to download the Crave application to your device. If you subscribe to Crave directly through your television programming, then you would use the 'sign in with TV provider' option, select "Bell" and login with your MyBell username and password. 
If you pay Crave directly for your subscription, you would just need to log into Crave with your Bell Media account.

See How to access Crave and troubleshooting 'Subscription Required' message if you have any issues.


If you have any further questions, please do not hesitate to contact the Community.

[User451]

The device I was provided with by Bell and which used to work to stream Crave, is the Bell Netgear Wireless N-300 USB adapter. It is a "stick"-type device, it comes with a dock and is connected to the 9400 with a USB cable to the USB port on the front of the 9400, or the USB port on the back of the receiver.

Although the seem to connect to my WiFi router and are recognized by the receivers, these no longer work to access Crave - theres no Channel 1000 to tune to, no Crave menu like there used to be.

Amazon Prime, available on my Panasonic "Smart" TV,  lists Crave content - but it wants me to subscribe. 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

There is no official native Crave app available to download on the Panasonic Smart TV app store. However, you can easily watch Crave on your TV using external devices like streaming sticks, gaming consoles, or by connecting a laptop directly.

For example, if you have internet access on your Smart TV, you can use a Firestick to access Crave. Simply plug the Firestick into an available HDMI port on your Panasonic Smart TV. Go to the Apps store on your Amazon Firestick & download the Crave app.

To sign in to Crave, go to Crave or open the Crave app and select Sign In. Choose Sign in Through my TV Provider, select your provider from the list, and log in using your provider's credentials. You will then be prompted to link to your MyBell Account.

I have a television subscription to Crave. How do I get access to the apps and website?

Crave device compatibility

Crave device compatibility depends on your subscription type and Bell Fibe TV equipment.

If you have Crave Premium, you can stream Crave on any compatible and supported device (e.g. phone, tablet, web or Smart TV).

If you have Crave Basic or Crave Standard (Ad-supported), Smart TV(manufacturer and model specific), streaming device such as Apple TV, Chromecast, Amazon Fire TV and Roku devices, and supported smartphones, tablets, or computers.

Take care.

[User451]

Thanks for the reply, but that still doesn't explain this:

The device I was provided with by Bell and which used to work to stream Crave, is the Bell Netgear Wireless N-300 USB adapter. It is a "stick"-type device, it comes with a dock and is connected to the 9400 with a USB cable to the USB port on the front of the 9400, or the USB port on the back of the receiver.

Although they seem to connect to my WiFi router and are recognized by the receivers, these no longer work to access Crave - theres no Channel 1000 to tune to, no Crave menu like there used to be.

Why don't these adapters work to access Crave any more?

I've also tried connecting one of my 9400 receivers directly tomy router with an ethernet cable. The receiver recognizes the connection, and seems to connect properly - but provides no fither services - no Crave or remote PVR function.

[BellNick]

Hi @User451 
The Netgear Wireless N-300 USB adapter is strictly for internet connection to connect your receiver wirelessly to your home internet. 

PVR function on the 9400 does not require internet connection. Are you unable to record any content on your receiver?

[WelshTerrier]

Good Day.

Thank you for your feedback & reply. 

Bell no longer stocks or sells the Netgear Wireless N-300 (Model WNA3100) USB adapter. This specific hardware has been out of production for years and is designated as End of Service by Netgear. It is no longer supported by Bell. It is intended to connect your receiver wirelessly to your home internet. 

While Bell used to provide this adapter for connecting to older satellite receivers to the internet, you can no longer buy it from Bell. However, if you are looking to replace one, you can still find them as open-box or pre-owned hardware through secondary marketplaces.

Television viewing and the equipment we are using is continually changing. As I previously mentioned, you can easily watch Crave on your TV using external devices like streaming sticks, gaming consoles, or by connecting a laptop directly.

Unfortunately, there little else that I can offer up to you that will resolve this problem.

Take care.

[Lou Anne]

have satellite ordered crave how do I get to on remote 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question.

Crave is available on Bell Satellite TV on receiver models 9241, 9400, 9500, or 7500 connected to high-speed Internet (2 Mbps download speed or faster). Check the front of your receiver for the model number.

Customers with a 9241 or 9400 receiver need an Internet connector for on-demand content.

If you don't have a compatible receiver, use can access Crave using the Crave app or Fibe TV app.

English Content:

1. Launch the On Demand service in one of these ways:
   • Press the On Demand or Movies button on your remote.
   • Tune to channel 1000 (HD).
   • Press Menu on your remote and select On Demand.
2. Navigate to the Crave & more category and select Crave.

French Content:

1. Launch the On Demand service in one of these ways:
   • Press the On Demand or Movies button on your remote.
   • Tune to channel 1800 (HD).
   • Press Menu on your remote and select On Demand.
2. Navigate to the French - Crave & more category and select Crave FR.

Using the Fibe TV App

1. Log in to the app with your MyBell username and password.
2. Tap the On Demand icon in the bottom navigation bar.
3. From the By Channel list, select Crave.

Accessing Crave on Other Devices

You can also watch Crave content through the Crave app. When watching over Wi-Fi or a mobile network, data usage charges may apply. Learn more about the Crave app

For more information, see: What is Crave and How do I use it?

Let us know if you require further assistance.

Take care.

[BellNick]

Hi @Lou Anne  
Thank you for your post and welcome to the Community.
Crave is not available through the Satellite receivers. Please check out the helpful replies in this thread for further information.
If you have any further questions, please do not hesitate to contact the Community.

[CeeGee]

Mysteriously, my Bell receiver 9241, does not show Crave or HBO channels. I have reboot my receiver. Nothing. I am paying for these channels. Was there some change. 

[Wakka 1971]

What service you using Fibe or satalite . Casue that should not be happening casue crave and hbo should be working on your service to watch. Have you tried if you have sat resconize your channels it reset if you have sat and see it work or not .

And if it continues one of moderators will help . Figure I say something cause sometimes channels need reset . Or unplug your receiver and wait seconds and put back in and see if it is showing . If still not then call bell and call support and troubleshooting , technical support and explain what been happen . They will do the same thing I tried to explain