Satellite channel synchronize in MyBell app not working

[48_]

My Bell App never let’s you synchronize channels, it repeatedly says you have tried too many times, which is not true, Sometimes I haven’t tried for months, yet still get this message, which means I have to call Bell and go thru a pile of questions when I really just need my channels synchronized due to a. Inactive receiver ( I unplug receivers not being used when children are away at school, recommended to not use phantom power)

[WelshTerrier]

Good Day & Welcome 

@48_ It is somewhat difficult to answer your question based on the limited information you have provided.

Are you on Bell Fibe TV or Satellite TV? I understand why you are unplugging your receivers. It is unclear to me how & where you are trying to use the Fibe TV app to synchronize the channels that you are missing.

Please explain in full detail just exactly what & how you are going about this process. Are your receivers at a different location?

If a receiver is turned off on Bell Fibe TV, it needs to be rebooted before it will update the channels.

If you are on Satellite TV, and the receiver has been turned off, then it must be turned on as well before you can synchronize the channels and guide. 

In both cases, this can be completed if you are at the receiver location without calling Bell TV Tech support. The receivers would need to be connected & fully powered up.

Let us know & we will try to assist.

Take care.

[48_]

Hi, information requested, I am using Bell Satellite Receivers, they are all at my address, I’m trying to use the synchronize my channels on MyBell App on my iPhone by going to services, tv and then synchronize my channels but this does not work, I also deleted the App and reinstalled it so I could make sure I had the most up-to-date version! if I call a Bell representative they can synchronize my channels, just a pain getting thru, this usually only happens once a year typically, but still think Bell should fix their App!

[WelshTerrier · Accepted solution]

Good Day.

Thank you for your input and feedback. I can only offer the following with the hope that it may be of some assistance to you.

You can initiate the synchronization process for Bell Satellite channels remotely using the MyBell app or on MyBell online with any web browser.

The receiver must remain plugged into power and connected to the satellite dish to receive the update. If the receiver is completely disconnected from power, the remote synchronization will fail until it is turned back on.

You can synchronize your channels without calling Bell TV Tech support using any one of these three methods:

1. You can synchronize your channels online: Sync your programming online by simply following the onscreen instructions.
2. By calling: 1 866 337-4617 to synchronize your programming by phone 24/7.
3. Using the MyBell app. MyBell app: How to synchronize programming for Bell Satellite TV

FYI Only.

• Synchronizing satellite TV channels typically takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to two hours. While this is taking place, you may see an error message on your TV screen.
• You can enjoy your Bell Satellite TV service at a second location such as a cottage, vacation property or second home. Only one location can be active at a time. If you're at your second location, you must call us to disable the receivers in your main home. If you wish to have active receivers in two locations at once, you must open a second Bell Satellite TV account.

Should you require further information, please call Bell Satellite TV at 1 888 759-3474 

Take care.

[48_]

I understand everything you are telling me, but I don’t think you understand what I am telling you, the MyBell app does not work to synchronize channels, it will always tell you that you have synchronized already and are only allowed once a day or three times in a month, This message appears even if I hadn’t tried to synchronize my channels not even once in many months, so obviously the only way is to call a Bell representative which is time consuming for me and Bell!

[BellPatricia]

Hey there @48_ 

Thank you for reaching out to the Bell community.

We want to dig into this a bit more so I have sent you a private message to get more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[48_]

Still doesn’t work and don’t give me the run around, Bell knows that the app doesn’t work to synchronize the channels! 

[BellPatricia]

Hi there @48_ If you are still having trouble don't hesitate to reply to our previous PM with the requested info so we can help get to the bottom of this. 

@BellPatricia 

[oldman55]

I have not been able to get the mybell app to synchronize the programming on my 4 bell satellite receivers for many months . When I try in the app I just get a spinning circle until I force close the app. If I try in a browser it tells me I have already done this 3 times in the last 30 days. My guide has missing channels and extra channels that tech support has not been able to fix. Any help or suggestions would be appreciated.

@BellPatricia 

[BellNick]

Hi @oldman55 
Thank you for your post.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Peajay]

I also have the exact same problem and talked to bell on multiple times and they never fix or do not want to resolve the problem. Have you been able to synchronize? 

[Wakka 1971]

When you do that do you reset your box casue some people may not know you have to do that . Just saying after doing synchronize . 

[Peajay]

It tells me that I already requested a synchronize and need to wait another month. No matter how many months i wait it always says that

[oldman55]

I have the same experience that it tells me I have already tried 3 times in the last 30 days when accessing via a web browser. If I use the MyBell app on my cell phone I just get a spinning circle and finally have to force close the app. And the 3rd method is to call 1-866-337-6417 and it also tells me that I cannot sync my programming at this time. 

[BellPatricia]

Hi there @Peajay 

Thank you for reaching out to the Bell community 🙂

We want to help, and I will be in touch via private message soon to get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia