User Activity

How do I transfer my SIM card to my new device?

08-13-2026
Can someone give me step by step directions on how to transfer my phone number to my new device.  Both devices are Iphones, but my current phone has a physical sim, and the new phone would be eSim.  When I power on the new phone, does it prompt me to...

Bell Fibe App HDCP error on Apple TV

07-30-2026
After the latest Apple4K TV update I have been getting the error message 'this contect requires HDCP for playback'.  It only happens on the Bell Fibe App, and only when I first start the app.  I can hear the audio playing, but no video.  If I hit the...

$40 One Time Device Handling fee

07-20-2026
So I am confused.  I went in to a Bell store to buy a new phone - outright - and the rep refused to sell me one without a new plan attached to the phone.  I told him I have a BYOD plan with Bell and don't need to change my plan.  After some discussio...

Logged in without being prompted for Multi-factor authentication (MFA)

07-09-2026
I want to have MFA on my account for security purposes as currently I can login via my browser using only my email and password - which would give someone complete access to my account if they got my password.  How do I set this up?  I recall months ...

Ookla speed test results indicate I am on the Virgin Plus Network

07-06-2026
I typically use Ookla to run a speed test and it tells me I am on the Bell Network.  Today I ran a speedtest, and it says I am on the Virgin Plus Network.  I have never seen this before.  Can someone explain what is happening?
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