I understand that you may call these "annoyances" but for your elderly customers and those with brain injuries or dementia, these are more than annoyances-they are disabling. They are cutting them off from their loved ones-because many of your custom...
Yes, I hear you. I have been a victim of ID fraud in the past. But at the end of the day, I do believe it should be the customer's choice. It isn't as if there isn't any security information provided-the Bell email customer *is* providing their emai...
@dks this is really good to know, but unfortunately, for some older customers who struggle with *change* (any change) due to cognitive difficulties, this isn't an option. But it most certainly *is* an option for those customers who are able to naviga...
Exactly, Johnny! Depending on what device you use and which browser you use to login (if you use the web as opposed to the App) you can clear the cache and cookies and this may give you more time before it logs you out.
Hi Anita-I don't know if this will help you, but my mother uses Safari as her browser for her emails (on iPad) and I managed to clear her cache for her (you may need help with this) and I also checked that the box for "Block All Cookies" was unchecke...
