I did try that but the service advisor wasn't interest or didn't know how to do it. She wanted to sell me a new phone and plan. Luckily someone had posted on here to text removeroam to 8000 and that worked. Thanks to people that know tricks.
I live in Canada, have can-US/INTL text - 500. Upgraded to BYOD 200GB US/MX MAX so to not need the roaming addon but am still being billed for it and can't remove the addon because it is no longer offered. Do I need to call and speak to someone?
