Bell

Did you ever manage to get the tech to visit you home. I know some are way more knowledgeable than others. 

Go to your online mybell account. You will see a chat symbol. Click on that and you will be talking to a machine. Just insist repeatedly that you have a problem and you need a tech visit. It will take a while but it works.

Sounds like you need a Tech home visit. On your My bell chat insist on a tech visit.

It is difficult to get a tech to your house. I have had success by going on the Bell chat and asking.