User Activity

I’m trying to pay my bill in the app. Yesterday, and today, after clicking Pay Bill, a white screen appears, with a screen fading effect, moving from left to right.  ??? 
Using Fibe TV app, with Google TV, the network connection is lost.  Sometimes, changing a channel can work.  Checking Settings, a message “Connected.  No Internet “ displays.  In a few seconds, “internet connected” displays.