2 of your installation techs tried all that several times. I've tried all that several times. Same problems. I've talked to several 1st and 2nd level support techs and my case was escalated higher up.
Got Fibe 2 months ago. I have 1 box and remote on a cheap dumb tv. They work fine as does the remote voice assistant. Same goes for the box and remote hooked up to smart Hisense tv. I have a 3rd set hooked up to a Samsung Qled tv. Remote frequently ...
