Giga-Hub Issues and Rogers error message received

[G-Dunc]

Today is Monday. Friday evening my internet started acting up. I have everyhting Bell including Fibe TV, Internet, Home Phone, and security. I recieved and error saying my security hub was not responding.

For the entire weekend my internet has been inconsistent. I use and Orbi mesh for my wifi, which I have been using issue free for years. Working through everyuthing, including a power outage for an hour on Saturday, I am almost recovered. I havelost all Sonos conneectivity, but otherwise I am up and running.

Within all of this, I had my Giga-Hub, which has not broadcast wifi for years, suddenly start broadcasting after one of the resets. I was also "kicked" from wifi and given an error message telling me to open my 'Rogers Ignite HomeConnect' app at least 5 times.

Any insight into any of this?

[Vanadiel · Accepted solution]

My understanding is there's currently a bug with the home hub that causes settings to be restored, including WiFi being turned on if it was previously turned off.

As for the Rogers Ignite message, are you sure you are on a Bell WiFi connection and not a Shaw connection?

If you go to https://whatismyipaddress.com/ it will show you your current IP, and provider. It should show Bell as provider when using a Bell internet connection.

[G-Dunc]

I contacted Bell, and they said everyhting is perfect on their end.

I contatcted SONOS as I was having significant issues with my system. They said it was my end. I replaced my ORBI setup with new. I was able to almost completely restore SONOS. I am trying to reactiviate my Apple TV and I am getting network errors.

I am a Bell Fibe customer. I have run the ISP link above and seen both Bell and Rogers come back as my ISP. 

On the phone with Apple right now, and I am getting the captive.apple.com errors sending me to Rogers. They say it is definitely an ISP issue, and they see it with college students on public dorm networks, or other publis network spaces.

I am stuck spinning my wheels.

[G-Dunc]

I have seen this same captive screen on two iPhones, and iPad, and a PC

[Vanadiel]

There's a few options:

- You are logging onto the wrong Wireless network with your devices.

- Your phone's are with Roger and you get disconnected or are not connected to the Bell WiFi.

If that webpage shows an IP that is a Rogers IP, you are somehow connected to a Rogers network and not a Bell connection.

[G-Dunc]

It's absolutely puzzling.

I am not connecting to the wrong wifi network. It is an extremely unique name and I have run with this setup for many years. The iPad is 2 weeks old, and never seen another network. The phone is Bell, and has only had Bell at home. The PC is hardwired.

As I said, I was seeing both Rogers and Bell (on my PC) when using the link above.

If it was an easily googled issue, I wouldn't be here.

[G-Dunc]

 

This was logging into modem this morning 

[Vanadiel]

Can you drop down to a windows command prompt, and type in the following 2 commands:

ipconfig /all

tracert 8.8.8.8

If possible, please post the output of both commands here. You can edit the output of the tracert to remove your public IP.

And just to be sure I fully understand it: this PC is connected directly to the Bell home hub using an ethernet cable, without any switches or routers between the PC and the Bell home hub?