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Home phone

Need help with your Bell Home phone service?

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Local calls not being received

In the past month, there have been at least 3 local callers to our numbers that seem to be rerouted elsewhere. This has resulted in not having service technicians arrive as when they tried calling our number and when the call is answered, they are i...

Resolved! Landlines aren't working after updating to Fibre Optics last week

My landline phones in the basement arent working after updating to Fibre Optics last week

Resolved! Call screen - How to unblock number

how do I access the blocked number list. then, how do I UNBLOCK a number

Resolved! Call Answer - Message notification not working

Bell recently managed to mistakenly disconnect my services, and my voicemail service has now re-set various options. Have so far been able to restore the number of rings, which it had pushed to two, but can find no way to turn the message waiting ind...

Resolved! Call waiting - No Flash or Beep indicator

Phone no longer flashes when there is a message nor does the dial tone beep

Home phone temporary suspension

I have been trying for the last four days to remove my home phone temporary suspension without success. I spoke to 5 different agents and had the line disconnected twice without getting a call back. I have been bounced around and escalated to level I...

Resolved! Requirement to record who is calling before accessing home voice mail

Why do I have to record my name and the date before accessing my home phone voice mail messages? My sister has Bell and she said she doesn’t have to do this. I’d like this requirement removed.

Resolved! Vines growing on wires causing an issue with my home phone

i am 81 years old and i need a phone monitoring system in case something happens to me..i have contacted Bell on several occasions and talked to many people and been promised call backs but so far nothing..no phone calls,no explanations other than th...

Resolved! Confirm technicians arrival

After three days of 8 chats and three on-line experts I have secured a visit by a Bell technician but have no clue when they will knock at the door. After 50 years of being a Bell customer at my Toronto address and 30 years at my cottage and paying $...

Resolved! Are two modems required for Home phone when copper wiring is replaced with fibre?

As we are being forced to transfer our phone service to fibre, we have several questions. 1. Will we need a second Modem? Several years ago Bell placed fibre optic cable at the side of our house (without consultation). We did eventually switch to...

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How to reset your Voicemail/Call Answer password

How do I setup Call Answer?