Lost or stolen Bell Mobility device?

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What to Do If Your Bell Phone is Lost or Stolen

Losing your phone or tablet is stressful, but taking these immediate steps can protect your account and help you locate your device. Here’s what to do.

If Your Device is Lost or Stolen

1. Suspend Your Service Immediately: This is the most critical step to prevent unauthorized calls, texts, and data usage. Log in to MyBell to suspend service.
2. Try to Locate Your Device: If you have a smartphone, use its built-in location service. These tools may also allow you to remotely erase your data for security.
   • For Apple devices: Find My
   • For Samsung devices: Find My Mobile
3. Report it Stolen: Contact Bell to report the device as stolen so we can add it to the national IMEI blacklist, preventing it from being used by anyone else in Canada.

If You Find Your Device

1. Restore Your Service: Found it? Great! You can easily reactivate your service. Log in to MyBell to restore service.
2. Restart Your Phone: If your service doesn't reconnect within a few minutes, turn your device completely off and then on again. This forces a fresh connection to the network.

 

Frequently Asked Questions

Will I be charged while my service is suspended?

Yes, your regular monthly charges will continue to apply while your service is suspended. Suspending service only blocks access to the network to prevent unauthorized usage charges.

Should I report my phone as stolen to Bell?

Yes. In addition to suspending your service, you should contact us to report the device as stolen. We will add the device to the national IMEI blacklist, which prevents it from being used on any carrier network in Canada.

What is the national blacklist?

The national blacklist is a shared database used by all Canadian wireless carriers. When a device is blacklisted, it cannot be used with a SIM card from any Canadian provider, which helps deter theft.