Introducing Bell always-on Internet solutions

[BellAlexander]

Introducing Bell always-on internet solutions, featuring two solutions to help customers stay connected when it matters most.

Available at no cost to new & existing Bell Mobility and Internet customers in Ontario & Quebec^[1], Wireless Internet Backup brings together Bell’s award-winning networks, including our end-to-end pure fibre Internet and the largest wireless networks^[2] to deliver built-in resilience, keeping our customers connected when it matters most.

If there is an Internet connection issue, caused by widespread external factors (such as a storm or construction error) or an individual service disruption (such as damage to the fibre line on your property), as long as your Giga Hub 1.0 or 2.0 modem remains powered, Wireless Internet Backup can shift Internet traffic to Bell’s wireless network using a compatible Bell Mobility device. This solution leverages your Bell mobility device with up to 50GB of complimentary mobile data to create a hotspot for the modem, allowing Wi-Fi connected devices to stay online until Internet services are restored, all with no additional equipment or fees required.

Coming soon, Bell is expanding Wireless Internet Backup availability to the Home Hub 4000 modems. 

Additionally, available across Ontario, Quebec, Manitoba and Atlantic Canada for all Bell Internet customers, Power Backup allows customers to complement Bell’s resilient network by helping keep their modem powered during local power failures when connected to an external power supply such as a battery backup, an uninterruptible power supply (UPS) or generator. This will allow customers to continue to work, stream or surf at their contracted speeds for the duration of the available backup power.  For customers eligible for our Wireless Internet Backup solution and have a Power Backup, they will have access to resilient household protection against network connection issues and local power failures.

Internet is an essential service which Canadians should be able to rely on, and Bell’s always-on Internet solutions reinforces our commitment to putting customers first by delivering even more dependable connectivity.

To learn more about Bell’s always-on Internet solutions, please visit bell.ca/alwaysoninternet and specifically about Wireless Internet Backup here bell.ca/internetbackup.

[1] Available to eligible Bell Mobility customers who opt into Bell Wireless Internet Backup solution as part of their eligible Bell Fibre Internet services (where access/technology permit). Wireless Internet Backup will not support Home Phone and traditional Fibe TV service. You must: (1) Have consolidated Bell Mobility and Bell Fibre Internet services at one address and on one bill; (2) Customer must enable the Wireless Internet Backup while logged into Bell MyBell app for each eligible compatible mobile device with an active Bell Mobility plan that include data; and (3) the phone(s) must be connected to Wi-Fi on the home network controlled by an eligible Bell modem. When an Internet service disruption (as defined by Bell) occurs, up to 50GB will be applied per Bell Mobility telephone number for up to 3 days. Once the 50 GB per telephone number is used or expires, your mobile data usage will revert back to and charge your regular monthly data plan(s).  Signal strength, speeds and whether a device uses LTE/5G/5G+ depend on various factors including: rate plan, device compatibility and configuration, location, topography, environmental and network conditions, Internet traffic, and whether and how a device is using data.  Access is subject to Bell management of network resources, including Internet traffic management practices. See bell.ca/ITMP.​

[2] Wireless (LTE Network) - Based on total square km of coverage on the shared LTE network available from Bell vs. Rogers’ LTE network. See bell.ca/LTE for details.