Bell Giga Hub 2.0 & IoT devices not connecting anymore

[Gimli1780]

Since I've migrate to Bell Giga Hub 1 to Giga Hub 2, my IoT objects are not working anymore. 

When I say not working... it's not working and I've tried : 

1. Separate the 3 Wifi Bands
2. Reboot the router
3. Using 5 different Matters Hubs and like 15/20 devices
4. Remove the Bell Guard on Bell Wifi apps 
5. Put on the privacy mode on Bell Wifi apps

It's just a waste of time, does anybody have the same issue ? 

Thanks, 

[Vanadiel]

Without knowing brand details it's difficult to provide specific information on setup of the devices.

First thing to check is how the connection is made. I am assuming WiFi, and if that is the case are regular WiFI connections working properly?

[Gimli1780]

Hi, 

I try differents IoT hubs, like Apple TV 4k, Apple HomePod, Ikea Dirigera, Google Home even my Samsung TV. Every time it's a fail with lot of IoT items (different brands, Ikea, no name...) 

Previsously with Giga Hub 1, I have no difficulty at all, pairing taking like 20s and works perfectly after. Now, it's just no working... 

I assume I'm not the only person to use Matters IoT objects with a Bell Hub 2.0

[Vanadiel]

What is the error messages you are getting on the setup application that comes with any of those hubs when trying to set it up?

[Gimli1780]

Pairing failed, or please connect your phone to the wifi network. 

Of course, my phone are on the same wifi network, and I’ve try on the 2,4Ghz band only. Same result.