Connected without internet

[SheenaMarie]

We have the gigahub and all of our devices say connected without internet. Please help a mom of 3 connect her teenagers to the internet!!

[dks · Accepted solution]

Thank you for your concern. More details would be helpful.

Is this a new installation? Have you had an internet connection before and it is no longer working? 

Have you run the Virtual Repair Tool on the MyBell web page from another connected device? 

Have you rebooted the Giga Hub either through the Virtual Repair Tool or by unplugging it, waiting a few minutes and plugging it back in? 

Are any error messages visible on the Giga Hub screen? 

More information on your issue would be helpful. 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question. Please help us to help you by providing us with some further information.

Is this a new installation? If so, was this a self-install or did a technician come out and install your Internet service?

• If this was a self-install, please refer to the instructions I have included in this web link: Self-install
• If a technician was dispatched to install your Internet, has the work been completed and has your account been activated? If unsure, please contact Bell Internet Tech support at: 1 866 310-BELL (2355)
• Are there any error messages on your modem?
• Have you tried to do any troubleshooting? Internet: troubleshooting tools, virtual repair tool and support
• Do you have power to your Giga Hub modem? Have you rebooted your modem by unplugging it from its power source?
• Have you checked for any service outages in your locality? Check for service outages in your area
• Have you contacted Bell Internet Tech support and reported your Internet outage?

If your Internet connectivity issues persist, please contact Bell Internet Tech support at: 1 866 310-BELL (2355)

Take care.

[Vanadiel · Accepted solution]

Any error codes on the gigahub display?