Hello Bell Community Team and users,
I am on 1.5 Gbps XGSPON service with a Giga Hub 2.0. This is my third replacement unit and I'm still having the same problem:
Issue:
- Internet completely drops multiple times per day (no browsing, no streaming, devices lose connection).
- The Giga Hub front display and web interface (192.168.2.1) continue to show "Connected / OK" with no error codes.
- Only a hard power cycle (or GUI soft reset) restores service.
- Happens on average every few hours.
Setup:
- 3,500 sq ft home
- High device count: 4 TVs (3× IPTV boxes + 1 Bell TV box), hardwired NVR + 4 external cameras, internal cameras, multiple coding workstations, IoT devices (Nest, Wyze, Ecobee, MyQ, Sonos, etc.)
What I’ve already tried:
- Removed suspicious devices (e.g. old tv8580fcd02108)
- MAC filtering + WiFi password changes
- Manual channel locking
- Full power cycles (power + fibre)
- Multiple firmware states across replacements
Logs consistently show PPPoE recovery after UNKNOWN_ERROR, frequent channel changes, and the need for GUI resets.
Has anyone else experienced this on the Giga Hub 2.0 in 2026? Any success with advanced line diagnostics, firmware updates, or escalation to Bell engineers?
Thank you!
