Giga Hub Administrator Access

[CraigE]

Hello,

I am trying to access the administrator on the giga hub.

I receive the following message.

"Invalid password. Your default password is the serial number (S/N) located on the back of your modem."

I have tried the following passwords.

Admin / admin

S/N: 

ONT S/N:

Wi-Fi password 

Please provide any additional suggestions.

[Kevin Forum]

This didn't work. Factory reset seems to have still help my "old modems" wifi network and wifi password and I presume admin password which I don't know... I think the solution is always call Bell and deal with 3 hours on the phone

[Vanadiel]

It depends a bit on which modem model you have.

Take a look here and follow the instructions for your specific modem model.

If you are referring to your B1 username and password (needed for PPPOE and totally separate from your username and password to log into the modem):

• Bell Username (B1 Number): You can find this on your monthly paper bill under the Internet section, in your welcome kit, or by logging into mybell.ca and viewing your My Services page. 

• Bell Password: Bell does not display the current B1 access password for security reasons.  You must reset it by logging into mybell.ca, navigating to Settings, and selecting Change modem access password. 

• Bell Support: If you cannot access your account, you can call Bell Support with your order number or bill to have them provide the credentials or guide you through a reset. 

Only change this if you know for sure you have it, because without it you will have no internet access until you enter the correct information.

[Vanadiel]

This is actually a bug as for some users the reset does not work.

You can try powering off the modem for 5 minutes and then powering it back up to see if that resolves the bug.