Recently, my RING video doorbell stopped capturing video and no longer connected to my wifi network. After several attempts (and I'm talking everything) including factory reset, modem re-boots, disconnection/re-connection, actually disconnecing the device, moving the modem closer to RING, etc., and speaking to RING reps, they said the issue is not with them - it's my provider. I even bought a brand new RING device thinking that was the issue and still no connection. I found out that Bell did a firmware update recently and I'm wondering if anybody else is having these issues with RING or any other security cameras or similar devices and if so, what did you do to fix it. This is wasting a lot of my time. And I want Bell to look into that because this is a problem that's not on my end nor RING. Thanks.
UPDATE: It was a combination of both. RING needed a dedicated 2.4 GHz network for initial setup. One was not set up through my Bell wifi. After speaking to a Bell rep, they rebooted the modem and said to use the guest wifi instead (I assumed this was the dedicated 2.4 GHz) and gave me a temp password. I turned off the breaker to the doorbell, disconnected/reconnected RING, breaker back on, and followed prompts ensuring I was using the guest wifi. Once RING was able to finally connect to this network, it was back up and running. Hope this helps you.
