My Perplexity code is not working

[JW2]

I tried to redeem my perplexity code, but the website says the code has expired.  The text message says the code is valid until 26-Jun-2026.  I have never signed up for perplexity before.  Any help would be greatly appreciated.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

@JW2 The Perplexity Pro 12-month Free program is a limited time offer only with select mobility plan activations. You mentioned that you received an SMS text message with an activation code.

Is this a recent SMS text message that you received or is this associated with the Perplexity Pro 12-month trial offer from Bell that ended on December 31, 2025. If you were an existing Bell customer at this time, this offer ended as of August 12, 2025.

Please login to you MyBell account and confirm that your personal promo code is displayed on the top banner on your MyBell homepage.

• This program is only valid for new Perplexity Pro subscribers who have not previously created a Perplexity Pro account.
• Who have not previously redeemed a trial Perplexity Pro offer.

One year of Perplexity Pro AI search | Mobility | Bell Canada

Did you recently subscribe to a new mobility plan with data? Have you made any recent changes to your Bell mobility account? 

If you meet all of the criteria as set out in the Perplexity Pro AI 12-month Free offer, then you should contact the Perplexity Help Centre for further questions or troubleshooting: support@perplexity.com.

If you are eligible & qualify for this free promotion & are unable to activate the code as shown on MyBell , you will need to contact Bell Mobility customer service by Chat or by calling: 1-800-667-0123 or by dialing *611from any Bell mobile device.

Take care.

[fs5qc]

I also got some trouble to find the code on my bell I got an email from Bell but no offers on my account.

[WelshTerrier]

Good Day & Welcome.

@fs5qc There were two Perplexity Promotions offered by Bell Mobility. Which one of these two promotions are you referring to?

1. Perplexity Pro 12-month trial offer from Bell that ended on December 31, 2025. If you were an existing Bell customer at this time, this offer ended as of August 12, 2025.
2. Perplexity Pro AI 12-month Free offer that is currently being offered for subscriptions to a new mobility plan with data only.

In order to provide you with further assistance, you will need to tell us more in order for us to help you more.

Perplexity Pro AI 12-month Free offer

1. Limited time offer only with select mobility plan activations.
2. Have you recently subscribed to a new mobility plan with data?
3. Have you made any recent changes to your Bell mobility account?
4. If you are an eligible Bell Mobility subscriber, did you get a text from Bell with a unique promo code to redeem this offer?
5. This program is only valid for new Perplexity Pro subscribers who have not previously created a Perplexity Pro account.
6. Have you previously redeemed a trial Perplexity Pro offer? If so, then you would not qualify.

If you meet all of the criteria as set out in the Perplexity Pro AI 12-month Free offer, then you should contact the Perplexity Help Centre for further questions or troubleshooting: support@perplexity.com.

If you did not receive a text from Bell with a unique promo code to redeem this offer and or the code is also not available in MyBell , then you may not qualify for this promotion.

If you are eligible & qualify for this free promotion & are unable to activate the code as shown on MyBell , you will need to contact Bell Mobility customer service by Chat or by calling: 1-800-667-0123 or by dialing *611 from any Bell mobile device.

One year of Perplexity Pro AI search | Mobility | Bell Canada

Take care.

[fs5qc]

Hi,

I done an online phone rehaussement for an S26 Ultra last month.

[WelshTerrier]

Good Day @fs5qc 

Thank you for your reply. We do not have access to your account & billing records on this website.

I am not sure that I quite fully understand what you mean by: "I done an online phone rehaussement".

Did you upgrade your mobile device to a Samsung S26 Ultra? If this is the case, then this may be the reason why you did not receive text message from Bell with a unique promo code for the Perplexity Pro AI 12-month Free offer.

I can only speculate that the email you received is for your Samsung S26 Ultra online order.

One of the basic requirements to qualify for this promotion is a new subscription to a mobility plan with data.

If you are an eligible Bell Mobility subscriber, you should have received a text from Bell with a unique promo code to redeem this offer

If your wish to pursue this further, you will need to contact Bell Mobility customer service by Chat or by calling one of these numbers: 1-800-667-0123 or by dialing *611 from any Bell mobile device.

Take care.