Backup mobile data no longer exists?

[Nobility]

When I moved my home internet to a new address in 2024, I was given an extra 50GB of mobile data for a few days (I believe it was valid for the days leading up to the modem installation), to help me with the transition.

I was relieved, because this courtesy was very helpful to me.

Two years later, I have to move again. This time, the employee tells me over the phone, that such a courtesy no longer exists, so he cannot give me a single gigabyte of mobile data.

Why is this no longer offered?

My bill for mobile has increased by 20% in a single year due to Bell's rate increases, and yet I am now receiving LESS in terms of service.

There are even references to this policy regarding backup data in the "community blog", but it appears that this no longer exists, as confirmed by the representative on the phone.

So someone please explain to me why Bell has decided that its loyal customers who are living through ridiculously high rate hikes no longer deserve the courtesy of some extra GB of temporary data when moving.

It has very little value to Bell, but a very high value to a customer like myself. 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for reaching out to the Bell Community Forum.

It is unclear to me who you talked to and what arrangements you have made in terms of moving your services with Bell. I will do my best to assist in answering your question.

Did you call and speak to a Bell Move Valet Team representative? Unless something has recently changed, Bell continues to offer a free Move Valet service. Please call: 1-866-866-2355

How to move your Bell services

A dedicated team of move experts will ensure that your Bell home services are transferred smoothly to your new home.

1. For your convenience, Bell will assign your move to a team of specialists who will support you throughout the process.
2. Bell's Move Valet specialists are just a call away, any day of the week, to help plan your move or answer your questions.
3. Enjoy a complimentary Bell Mobility hotspot during your move for when your Bell Internet is unavailable.

• Please note: To qualify for the free Bell Mobility Hotspot, customers must have a Bell residential Internet plan as part of the move order and at least one eligible Bell Mobility consumer post-paid plan with a Wi-Fi compatible device. Customers adding Internet as part of their move are ineligible. 50 GB of complimentary data will be added to each eligible Bell Mobility line on the account and will be available to use over 10 days during your move (2 days pre-Internet install and 8 days post-install). If the Move Order was created 1 day before the due date, the hotspot period will begin within 24 hours of the call.

Move Valet | Bell Canada

For further assistance, please contact a Bell Move Valet specialist at: 1-866-866-2355

Let us know if we can be of further assistance.

Take care.

[Nobility]

Why did two different Bell tech support representatives not mention this Move Valet service when asked about the policy very specifically? There must be a problem with their training. The second tech support representative I spoke to even asked their team leader, who confirmed that there was no such service.

[WelshTerrier]

Good Day.

Thank you for your feedback.

You are asking me to provide you with an answer to a question that is next to impossible for me to answer.

I could give you a lot of excuses & hogwash, but I will not. People do make mistakes.

You may believe it is caused by this, that or whatever. I do not know that to be the case.

I can only offer up to you, my apologies by stating that "We must do better."

To quote a famous poet: "To err is human, to forgive is divine." Everyone makes mistakes.

Sorry, that is the best and only answer I can give you at this time.

True intelligence and wisdom is to learn from other’s experiences & the oversights and blunders we make.

Take care.