Understanding and troubleshooting Home Hub modem error codes

[BellDRock]

You may see or experience any of the following error codes on your Home Hub 1000, Home Hub 2000, Home Hub 3000 or Home Hub 4000/Giga Hub modem; and understanding what a specific error code means can help you diagnose and resolve most issues.

Where do I find the error codes on my Home Hub modem?

Home Hub 3000 and Home Hub 4000/Giga Hub
The error message appears on the modem's front facing screen.

Home Hub 2000 and Home Hub 1000
The error message appears in the modem settings. Follow these steps to find the error code:

1. Open a web browser.

2. Enter the following in the address bar:

   • When connected to the Internet, enter “ bell.ca/mymodem ”.

   • If you’re not connected, enter “ 192.168.2.1 ”.

3. Log in and then click on Fibe Internet (a red X should be displayed)

4. You’ll see the error code in the notification panel under Fibe Internet.

Home Hub error codes and solutions

Error 1000, 1100, 1101,1102 - No connection to Bell servers Error 1000, 1100: Your modem is not connected to the Internet. Error 1101, 1102: You're currently not getting the best performance from your Internet service. What to do: Check your modem connections (instructions below) and try our Virtual repair tool, which detects and fixes most issues. If the problem persists, please contact us. Home Hub 1000 Home Hub 2000 Home Hub 3000 Home Hub 4000/Giga Hub

Error 1201 – Low fibre signal Error message: Check fibre connection What to do: Try our Virtual repair tool, which detects and fixes most issues. If the problem persists, please contact us.

Error 1202 – No HSI configured Error message: Configure HSI service - Your modem is not configured to the Bell network What to do: Try our Virtual repair tool, which detects and fixes most issues. If the problem persists, please contact us.

Error 2000 – Outage Error message: Currently unable to connect to the Bell servers. Try again later. What to do: Try our Outage Check; to check for service outages in your area. If the problem persists, please contact us.

Error 2001, 2002 - Invalid username and password Error message: Wrong username and/or password. What to do: You will find your username (b1 number) and password in the welcome guide you received when your Internet was installed. If you do not have your welcome guide, you can find your username in MyBell. If you don’t remember your password, you can reset your password in MyBell.

Error 3100, 3200, 3300 – Modem too hot Error message: WARNING: Temperature too high. Check ventilation. What to do: Your modem is getting too hot. Move your modem to an open space.

Error 6000 to 6022 – Issue with phone service Possible error messages: E9\u20111\u20111 address set up error Voice service not configured Your voice service has been disabled. Please contact Bell. Authentication failure - Line X. Connection timed out - Line X. Server error - Line X. What to do: Try our Virtual repair tool, which detects and fixes most issues. If the problem persists, please contact us.

Error 7000 – Battery reached end of life (Home Hub 3000 only) Error message: Replace battery. As of May 16, 2021, Bell no longer offers the Home Hub 3000 backup battery for purchase. What to do: To maintain phone service during a power outage, you need an uninterrupted power supply (UPS) to power your Home Hub 3000. You can purchase one from various retailers who sell electronics and related devices. Additionally, check out the Community thread Battery power backup for Home Hub 3000 for a great discussion.

For additional support, check out Understanding and troubleshooting Home Hub modem error codes.